Asst. General Manager, Operations
Networld Bangladesh Limited
In charge of the overall operations of the company. Networld Bangladesh Ltd. is a sister concern of Networld Technology Ltd. - a distributor of NCR Corporation, USA for the ATMs. The company is engaged in doing business in the following fields,1. Complete managed services for ATM & POS2. ATM Booth Construction meeting global compliance3. Supply and maintenance of ATM, UPS, AC, Surveillance system and other appliances for the ATM booth.4. Sales and support for the access control system5. First level maintenance for the software solution running in different financial institutes.6. Cheque personalization with MICR7. Software development etc.Role:• Strategic Planning, • Client Relationship Management, • Business Development, • Key Account Management, • Team Management, • Customer Service Management.• Responsible to Drive multiple large programs &/or delivery units responsible for overall planning and performance of service operations • Customer satisfaction - Cost Reduction, productivity, Utilization & better alignment to customer business • Work with respective teams in implementing, defining processes for business as usual and ensure no process gaps leading to business impact • Costing and Pricing for new business cases • Identify the challenges in the existing Delivery and identify areas for New (possible) Business Offering Areas