The background verification process for education & employment. Following up with the clients for verifications of candidate’s who would have applied for the job in different companies. Helping the client companies to hire the right candidate at the right time for the right job. Additional responsibilities like following up with the escalation e-mails and calls. Checking the quality for the juniors. Training the new hire candidates and so on…

Handling Technical queries for international clients solving the hardware and software problems online. Taking remote access of the clients desktop /laptop and troubleshoot for the user problems.Also additional responsibilities like taking care of the care issues, like billing, tracking the carrier details, promoting the newly introduced products and so on…

Handling queries related to Savings, Current, Loans, Demat, Deposit accounts etc., Handling internet banking related queries technical as well as regular. Giving the right solutions to the customers at the right time. Promoting the newly introduced products to the customers. Creating awareness about the bank terms and policies. Also additional responsibilities like retaining the customers and handling escalation calls, preparing the day to day reports for the team and reporting to the management.