Suma Nair Email & Phone Number

Bengaluru, Karnataka, India

As Head of Client Relations at World Trade Center and Brigade Group commercials, I excel in fostering strong connections and delivering exceptional experiences across our Brigade properties at Bangalore, Chennai, Kochi, and Gujarat. From personalized attention to seamless event coordination, I ensure utmost satisfaction in our commercial spaces, elevating.

Bengaluru, Karnataka, India

• Handling an 195 keys hotel operations in terms of business development, process, profitability, innovations, talent management, quality controls and audits in all operational departments.
• Expert in stabilizing unstable accounts and processes, collaborating closely with stakeholders to align them with company standards and drive sustainable operations.
• Proactively analyze and address process issues, implementing continuous improvement efforts to enhance efficiency and effectiveness.
• Implement proactive measures to prevent client escalations and promptly resolve any issues, maintaining strong and trustworthy client relationships.
• Skilled in developing, reviewing, and improving the performance of Management Information Systems (MIS), providing accurate and timely insights for informed decision-making.
• Proficient in clearly defining and communicating operational targets to direct reportees, ensuring alignment with business objectives and driving high-performance outcomes.➤ Specialties: Hospitality Operations, Data.

Kollam, Kerala, India

• Proactively participating in ongoing reviews of procedures and process changes, driving their effective implementation in day-to-day operations.
• Identifying gaps in process knowledge and initiating targeted actions, such as training initiatives or knowledge-sharing sessions, to address them.
• Taking an active role in the selection process, ensuring the recruitment of suitable talent within specified timelines.
• Developing, grooming, and coaching team members to foster independent performance and achieve business objectives.
• Facilitating talent transfers between teams and optimizing resource allocation to maximize organizational effectiveness.➤ Specialties: Hospitality Operations, Data Analytics & Planning, Strategic Planning, Quality &.

Bangalore

• Proactively stabilizing unstable accounts and processes related to customer retention, collaborating with stakeholders to meet company standards.
• Analyzing and addressing issues in customer retention processes, implementing improvements to enhance customer satisfaction and reduce churn.
• Expert in handling customer escalations/issues, promptly resolving them to maintain strong customer relationships.
• Channelizing escalations appropriately and ensuring sustainable and trustworthy relations with clients.
• Actively involved in the development, review, and improvement of Management Information Systems (MIS) to track and analyze customer retention performance.
• Effectively defining and communicating operational targets to the team, aligning them with customer retention goals.

Kumarakom, Kottayam

India