• User and monitoring ticket management and ensuring team’s adherence to SLA. This is for an inventory of almost 320 servers, 180 of them being production.• Configured Mirroring, Replication, Log-shipping and Clustering setup between database servers/instances and monitored them.• Troubleshooting performance issues and tuning the database for better performance. Running SQL Server trace to troubleshoot the data issues reported by users.• Configuring SQL Server, Reporting Server, Database Mails to send notification for alerts.• Resolving Tickets which include creating and maintaining databases, monitoring Disk Space, database integrity, identifying missing Indexes, handling blocking.• Migrate application content from an old server to a new server with better hardware to improve performance (from SQL 2012 to 2014 / 2017).• Training new employees in the team on domain and technical skills required for the project.

• Handled Data Design, Data Modeling, Data Management, and Data Visualization.• Analyzing clients’ business requirements/processes through documents and workflow analysis.• Collected, reviewed for discrepancy, Analyzed, Modeled and Presented data using Dashboards for client meetings.• Managing, Monitoring and Mentoring teams and analysis of the timelines and resource allocation for efficiently handling the project.• Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations.• Gathering feedback from Director/CEO and translating them back to the team.• Planning and Coordination with different teams to work collaboratively with programmers on our SAAS tool to collect and analyze data.• Client retention and gathering market feedback, Business Intelligence, Team Leading, Project Management.