Suma R P Email & Phone Number

Bengaluru, KA, IN

India

➔ Managed multiple customer initiatives while leading platform configuration and technical support efforts for enterprise services.➔ Worked closely with customers to prioritize and document challenges, articulate product solutions, and communicate expectations.➔ Improved processes and workflows, contributing to configuration, product, and managed service.

Bangalore Urban, Karnataka, India

➔ Worked closely with Ascena customers and other stakeholders to ensure timely resolution of reported incidents.➔ Took end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.➔ Provided troubleshooting support to Ascena customers and partners via multiple channels (web, email, phone.

Bangalore Urban, Karnataka, India

➔ Delivered high-quality customer service on all channels (phone and email), supporting GDS products including Sabre, Amadeus, Travel Fusion, Galileo, and World Span.➔ Contributed to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills➔.

➔ Was the first point of contact for AGL clients and partners, troubleshooting issues or escalating them internally➔ Researched, debugged and solved client issues➔ Worked closely with Support, Product and Engineering teams to improve and grow the product offering➔ Served as an advocate for customers with the product organization➔ Became an expert in mobile.

➔ Interacted with customers primarily over emails to ensure all issues were resolved to the customer'ssatisfaction.➔ Understood the customer's problem accurately, thoroughly understood the Product, followed the established procedures to resolve the problems, and communicated with the customers.➔ As a Customer Service Executive of a Global support team, I.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Datascience

Gcdai, Data Science