•Greeting Guests•Attending and solving telephonic quires•Booking Confirmation•Record keeping of calls•Responding Reviews of public (Booking.com)•Creating tasks using soware of "Message Box" •Maintaining guest list tracker•Reporting Media Reviews•Preparing Daily Report of number guest requests•Wake up, check in and check out calls and Follow up Calls •Responding to Email Enquiry.•Forwarding Calls to concern department•Analyzing and Preparing Reviews Report•Guest Satisfaction (Guest Feedback, Social Media Review).•Provide high level of Guest Service and maintain a high profile in the day- to- day front office operations•Ensures that the pricing policy and internal audit procedures are duly applied.•Review arrival list for all arrivals and VIPs to check room allocations, amenities•Designed and maintained guestʼs room to ensure guest satisfaction.•Ensure team members have current knowledge of hotel products, services, facilities, and knowledge of the local area and events Ensure Outstanding guest care at all times.•Supporting HR as an assistant