Building Skyline Spaces

SAP Knowledge Acceleration (KA) software is a customizable, Web-based learning tool that delivers training for SAP solutions as well as ongoing knowledge support for end-users. In team size of 12 members, content for KA has been created in the form of captured transactions to be published and developed into web pages.Roles:Figuring out standard configuration of SAP HCMCaptured around 150 transactions in the form of running screen, using RWD uPerform.Built Learning Management System and published website for training courses using RWD uPerform.Interacted with client for appreciating the specific needs, if any.

Deliverables (Team Knowledge services & End User Enablement Services):Guiding the Online trainees of SAP HCM through the adobe connect sessions in the various exercises, worldwide.Answering the query tickets with in the stipulated SLAsDocumentation of Business ProceduresCreation of Playback Sessions for the HR related activitiesPreparing training materials based on the study for end users enablement using the software RWD uPerform.Matching the standard of the transaction based documents to the level of end user understanding.To conduct training on end - user enablement services in the client location.Project Deployment:Name: SAP Knowledge Acceleration

Maintenance of Absence and Attendance Management of the Employee's of a UK based client. Provide advice to the Line Managers on the resolution cases i.e when the case reaches to the termination of employment stage.Provide support to the line managers to review and evaluate the employee's performance. Screening team members work and perform call monitoring to ensure quality and provide developmental feedback.Arranging team building activities to build more friendly and stress free work environment.Arranging team meetings to share "knowledge" and "best practices" within the team.Perform a Training Need Identification and process gaps and work towards filling them with Case advisors.Provide statistic on a frequent basis to the management..Work on the service issue and respond to the client within the SLA. Provide feedback to the advisors and advice on corrective actions on the service issues.Worked as an end user in SAP

Customer support for inbound call center.

Provide e-mail support through a management system.Resolve customer enquiries quickly and efficiently.Assign requests to the appropriate department or person.Process service requests and account maintenance.