PERMANENT RESIDENT, NO SPONSORSHIP NEEDED!I have spent years navigating the dynamic intersection of technology and user experience, particularly within the realm of digital banking solutions. My adventure began in India as an Associate Business Analyst. I was eager to learn how to gather requirements and turn them into actionable insights. That initial spark ignited my passion for product management - a journey that has taken me across various roles and countries.In my role as a Product Owner at Tech Mahindra (Client: Oman Arab Bank) in Oman, I had the opportunity to spearhead a comprehensive digital banking strategy that greatly enhanced user experience across online and mobile platforms. This initiative led to an impressive 30% increase in customer engagement within just one year. It’s rewarding to see how thoughtful design can create meaningful impacts on users lives.Before this role, I served as a Project Manager and Scrum Master at First Abu Dhabi Bank (FAB) in Dubai. Implementing Agile principles there was transformative, not only did we see a 35% reduction in project delivery time, but stakeholder satisfaction ratings also improved . Facilitating Agile ceremonies allowed me to foster collaboration among teams while ensuring everyone is aligned with our goals.During my earlier years as a Business Analyst at IBX Technologies Pvt Ltd in India, I focused on turning complex business requirements into clear functional specifications, resulting in a 20% reduction of rework across multiple projects. This clarity helped development teams thrive while minimizing confusion during execution.Outside of work, I am passionate about continuous learning, whether it’s through professional certifications like SAFe® or exploring new technologies that shape our industry. I believe that staying curious is key to personal growth and better serving my clients.If you’re interested in discussing potential collaborations or sharing insights about digital banking trends, feel free to reach out via email- sumaiya.sultana.izu@gmail.com I’d love to connect.Skills:- Product Management- Project Management- Agile Transformation- User Experience Design- Stakeholder Engagement- Digital Banking Solutions
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Product ManagerAmiscorpNorman, Ok, Us
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Product OwnerTech Mahindra Apr 2019 - Feb 2021Muscat, Masqaţ, OmanSpearheaded the development of a comprehensive digital banking strategy that enhanced user experience across online and mobile platforms, resulting in a 30% increase in customer engagement within one year.* Managed multiple high-profile projects simultaneously by leading a cross-functional team of 15 members, ensuring timely delivery of product features while meeting changing user needs through data-driven decisions.* Collaborated with internal stakeholders and external vendors to optimize the customer journey for online banking services, achieving a 25% reduction in customer service inquiries related to digital banking issues.* Developed detailed user stories from complex epics that guided the Agile development team in delivering features aligned with customer expectations and business goals.* Created workflow diagrams and conducted thorough cost analyses for new product initiatives that identified potential savings of $200k annually through process optimizations.* Provided ongoing support to customer service channels by resolving online banking issues efficiently, improving overall customer satisfaction ratings by 15% during tenure. -
Project Manager | Scrum MasterFirst Abu Dhabi Bank (Fab) Jan 2017 - Feb 2019Dubai, United Arab EmiratesLed the transformation strategy by implementing Agile principles across teams, resulting in a 30% reduction in project delivery time and improved stakeholder satisfaction ratings.* Facilitated all Agile ceremonies including PI Planning and Sprint Retrospectives, enabling teams to achieve a 25% increase in sprint goal completion rates while maintaining high-quality deliverables.* Coached cross-functional teams on prioritizing business value which led to the successful launch of 5 Minimally Viable Products (MVPs) within tight deadlines while exceeding user engagement targets.* Developed and implemented best practices for continuous process improvements that enhanced collaboration among team members and reduced conflict resolution time by 40% through effective servant leadership.* Drove the maturity of Agile teams by ensuring transparent delivery of results and minimizing scope changes by 20%, aligning project outcomes with organizational objectives. -
Business AnalystIbx Technologies Pvt Ltd Aug 2014 - Sep 2016Bangalore, India* Facilitated the transformation of business requirements into comprehensive functional specifications, resulting in increased clarity for development teams and reducing rework by 30% across multiple projects.* Conducted Joint Application Development (JAD) sessions that gathered stakeholder input effectively; this initiative led to a 25% improvement in project approval timelines due to clearer communication of requirements.* Championed risk analysis and feasibility studies that identified potential project pitfalls early on; this proactive approach minimized project risks by 40%, ensuring smoother execution phases.* Created various UML diagrams including Use Cases and Flow Charts that visually represented system processes; these diagrams facilitated better understanding among team members and enhanced collaboration during development.* Executed rigorous quality reviews on project deliverables that resulted in a 15% increase in overall product quality ratings from stakeholders during user acceptance testing (UAT) phases.* Managed requirements documentation meticulously, leading to successful sign-offs on over 20 major projects while adhering to established timelines and budget constraints consistently.Skills: Business Analysis, Agile Methodologies, Requirements Management, Risk Assessment, UML Diagrams. -
Associate Business AnalystIbx Technologies Pvt Ltd Dec 2011 - Jul 2014Bangalore India* Gathered and documented over 50 business and functional requirements through effective communication with upper management and technical teams, ensuring clarity and alignment throughout the project lifecycle.* Developed comprehensive BRDs and Use Case Diagrams that streamlined the requirements elicitation process by reducing approval time by 30%, contributing to timely project delivery.* Implemented business rules into process flows that enhanced operational efficiency by identifying bottlenecks in existing workflows, leading to a 20% increase in team productivity.* Created detailed test plans and documentation that ensured rigorous testing protocols were followed, resulting in a 40% reduction in post-launch defects tracked using Clear Quest.* Conducted webinars and presentations to showcase project updates to stakeholders, enhancing transparency and engagement which led to improved stakeholder satisfaction scores by 25%.Skills: Business Requirements Gathering, Process Modeling, Agile Methodologies
Sumaiya Sultana Education Details
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Computer Science -
Computer Science
Frequently Asked Questions about Sumaiya Sultana
What company does Sumaiya Sultana work for?
Sumaiya Sultana works for Amiscorp
What is Sumaiya Sultana's role at the current company?
Sumaiya Sultana's current role is Product Manager.
What schools did Sumaiya Sultana attend?
Sumaiya Sultana attended Reva University, Indian Academy Group Of Institutions.
Who are Sumaiya Sultana's colleagues?
Sumaiya Sultana's colleagues are Abdul Hameed, Fabeha Khan, Dhanyashree S, Tala Awad, Zara Zerin, Nousheen I., Jenny Zambrano.
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Sumaiya Sultana
Graduated From Florida Atlantic University(Biology In Science 2021)Graduated From Nova Southeastern University (Bachelors Science In Nursing 2024 Rn)Delray Beach, Fl -
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Sumaiya Sultana
United States
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