Senior Sap Support Engineer ( L4 Sap Software Support)
Current* Resolve complex SAP Logistics operational issues faced by clients (troubleshoot/debug reported software anomaly, bug-fixes, correction programs, data corruption fixes, address core ERP and interface process implementation challenges)* Provide solutions / Answer how-to questions on SAP Logistics Functional & Technical challenges faced by Clients for new Projects & Change Requests* Act as Primary Support Engineer for assigned Clients by triaging and facilitating various support case assignment to Team Members with right skillset & monitoring/facilitating resolution of challenging open issues* Participate in on-call rotation to facilitate resolution of urgent high severity issues of Clients within stipulated SLA* Assist other team members in my core expertise areas e.g. MRP, Variant Configuration, MMFI interface etc.