Suman Chatterjee Email & Phone Number

Oxford, United Kingdom

- Delivery Lead responsible for all Salesforce services and single point of ownership for 14+ Orgs that supported diverse sales and marketing activities of 3500+ users across multiple LoB- Program Manager & Governance lead of Salesforce platform, managing potential sources of conflict/ inefficiency and maximising synergies across the landscape- Successfully delivered a crucial C360 program to migrate Education division from MS CRM to Salesforce. First phase of program was greenfield Sales Cloud (on Lightning Experience) implementation, followed by Salesforce Marketing Cloud project to build the C360 view of customer- Role includes leading cross-functional team and hands-on contribution in all facets of delivery including business analysis, project management, solution design, consulting and business development within Salesforce ecosystem

Macclesfield, Uk

Project: Global Rollout of Enhanced Veeva Meetings including Finance IntegrationKey Responsibilities:- Spearhead the rollout of the capability to 50+ global markets against stringent timelines while resolving conflicts and mitigating risks in a multi-vendor, multiple platform solution with complex integration (involving Veeva, SOA, Data Power, AZIA/GS, T&E and SAP systems)- Role included directly interfacing with client in a global delivery environment (10+ offshore resources)- Provide IT Consulting to business leads on change management and architects/developers on fixes and/or proposed changes to the solution to realise more benefits and increase adoption in markets- Define and agree QA approach in accordance of global and regional needs- Acted as ‘Reviewer’ for all training materials and oversaw appropriate knowledge transition for every market roll out to internal client support teams for ongoing service

Delivery Centre, Kolkata - India

Project: Veeva Coaching Application – ChinaKey Responsibilities:- Project estimation, prepare proposal and close commercial discussion with client- Manage and collaboratively work in a small team of 4 technical Salesforce.com following the entire SDLC including salesforce.com development, Apex coding, debugging codes, conduct design reviews with product vendor and client architects- Deployment planning and smooth handover to local support vendor

Macclesfield, Uk

Project: Strategic Account Excellence – Europe DeploymentKey Responsibilities:- Primarily responsible for managing the entire process from creating Europe-wide rollout plan for the custom salesforce.com application built on Veeva Orgs- In-depth analysis of the last mile requirements, providing technical solutions and estimation for enhancement work, agree commercials- Chair kick-off meetings, host application demo sessions on application, run market-specific business process workshops, deployment planning, testing, host weekly project stakeholder meetings and service transition including KT

Macclesfield, Uk

Project: Veeva Staging Area (VSA): Create on premise database – serving as an transactional data hub/staging layer for extracting Veeva data on the cloud into the local warehouse plus with an auto scale-up featureKey Responsibilities:- Conceptualize the framework, build the proposal and finally agree on commercials with client- Plan the project delivery phases, resource management and conduct in-depth analysis of the requirements, feasibility analysis, architecture assessment and providing solutions- Envisioned and worked with a team of skilled Java/salesforce.com to put the framework in place, overseeing the end-to-end capability- Agree QA approach with client and conduct/execute UAT sessions and serve as a SME for the external/local vendors around the data extraction and publishing guidelines for them to build their local interfaces to extract the data from VSA

Kolkata (India), Macclesfield (Uk)

Project(s): Multiple Development and Support EngagementsKey Responsibilities: - Hands-on development with Siebel configuration, scripting (server and client side), Server and Client side Business Services, Workflows, Run Time Events, Personalisation, Siebel State Model- Worked in Multi-lingual landscape and integration using Siebel EAI and external business components- Played the offshore team lead responsible for overall delivery- Onshore tech lead and was involved in-depth analysis of the business requirements, providing solutions and estimation for enhancements having worked on both waterfall and Agile based SDLC approaches

Delivery Center, Kolkata - India

Project - MyFieldpoint ProgramRole - Siebel developer, with hands-on development with Siebel configuration, scripting (server and client side), Server and Client side Business Services, Workflows, Run Time Events, Personalisation, Siebel State Model

Bachelor’S Degree (B.Tech), Computer Science & Information Technology, Degree Grade Point Average - 8.41

High School, Science