Sumana Roy Email and Phone Number
Dedicated Front Office Associate with a passion for delivering exceptional customer service and administrative support. Proven track record of creating positive guest experiences through efficient check-in/check-out processes, handling inquiries, and resolving issues promptly and effectively. Skilled in managing phone calls, emails, and inquiries with professionalism and attention to detail.Experienced in utilizing reservation and booking systems to ensure accuracy and efficiency in room assignments and guest accommodations. Proficient in managing guest accounts, processing payments, and maintaining accurate records. Strong multitasking abilities to handle various front desk duties while maintaining a welcoming and organized lobby area.Collaborative team player with excellent communication and interpersonal skills, adept at building rapport with guests and colleagues alike. Adaptable and resourceful in fast-paced environments, with a commitment to delivering high-quality service and exceeding guest expectations.Passionate about the hospitality industry and committed to continuous learning and development. Seeking opportunities to leverage my skills and contribute to a dynamic front office team dedicated to providing outstanding guest experiences and driving business success.
Grand Mercure Bengaluru At Gopalan Mall
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Front Office ExecutiveGrand Mercure Bengaluru At Gopalan MallBengaluru, Ka, In -
Front Office ExecutiveGrand Mercure Bengaluru At Gopalan Mall Jul 2024 - PresentBengaluru, Karnataka, India -
Front Desk AssociateNovotel Ibis Chennai Omr Mar 2023 - Jul 2024Chennai, Tamil Nadu, IndiaI am working here as a senior front office associate. Experienced in guest experiences. Strategic thinker and collaborative leader. Passionate about interacting with people. Skilled in opera(pms and cloud versions), hotelogix. Strong communicator and relationship builder. Continuous learner and problem solver. Committed to delivering excellence in Hospitality. -
Front Desk ReceptionistFifa World Cup Qatar 2022 May 2022 - Feb 2024Doha, Qatar -
Host SupervisorExpo 2020 Dubai Oct 2021 - Mar 2022Dubai, United Arab Emirates -
Host SupervisorExpo 2020 Dubai Oct 2021 - Mar 2022Dubai, United Arab EmiratesI worked there as a visitor host in sustainability. It was great opportunity for me to learn about sustainability as well as hospitality and specially guest experience and services. Different people from different countries their languages and cultures learned a lot.
Sumana Roy Education Details
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Ihm BhubaneswarA+ -
Ihm BhubaneswarHotel Management
Frequently Asked Questions about Sumana Roy
What company does Sumana Roy work for?
Sumana Roy works for Grand Mercure Bengaluru At Gopalan Mall
What is Sumana Roy's role at the current company?
Sumana Roy's current role is Front Office Executive.
What schools did Sumana Roy attend?
Sumana Roy attended Ihm Bhubaneswar, Ihm Bhubaneswar.
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Sumana Roy
Chartered Accountant | Assistant Manager At Bank Of America | Ex - Nomura Services India Pvt. Ltd.Gurugram -
Sumana Roy
Bengaluru -
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