Sumana Annam Email & Phone Number

Sunnyvale, Ca, Us

Global, Network, Us

Redwood City, California, Us

Redwood City, California, Us

San Francisco, California, Us

San Jose, Ca, Us

Raleigh, Nc, Us

Responsible for all product marketing objectives for OpenShift including sales enablement, marketing content creation...• Evangelized OpenShift Online to the developer communities, customers at the key industry and Red Hat events• Helped influence OpenShift product direction by internally communicating requirements and opportunities learned through customer and developer interactions• Created and delivered external content like demos, blogs, tweets, how-to videos, papers, articles, etc.• Spearheaded Developer Spotlight program which helped showcase how developers were building apps on OpenShift Online PaaS platform

Assist companies and organizations to improve the mobile and web efforts by providing guidance and management for entire project lifecycle.• Delivered several web development projects, which include Salesforce integration, Jive integration, Community and Content Management server implementations.• Expertise in integrating social media tools such as Twitter, Facebook, Digg, and StumbleUpon into websites for social presence.• Help achieve a strong, visible social media presence and develop concepts with viral potential.

San Francisco, California, Us

Responsible for building and leading a global support team that supported Centrify products on thousands’ of mission critical servers across the globe. • Delivered high level of customer satisfaction, which resulted in big uptick of service renewals from 66% to 82%.• Established and led outsourced Support Center in Hong Kong to make a cost-effective and scalable support organization for world wide customer base.• Implemented programs to leverage tools (webinars, collateral, newsletters, product updates and tweets) for faster customer deployments, which resulted in 75% increase in customer satisfaction levels.• Significantly reduced ADC (from 5 days to 3 days), Average speed to answer (from 20 mins to 8mins) and increased First call resolution (by 20%).• Earned the respect and co-operation of all departments of the company through leadership, which greatly simplified cross-functional management.

Us

Responsible for architecture, design and development of various Aeroprise products.• Developed Aeroprise mobile client for various Mobile platforms – Blackberry, Windows, Palm OS.• Worked on Aeroprise Gateway, which ported Remedy/Heat Help Desk, Change Management and other applications to Mobile handhelds.• Identified, diagnosed and resolved critical escalations for Tier1 customers in Aeroprise Mobile and SAAS products.• Provided developer level advice to consulting organizations about new product changes, upgrades and resolution of product issues.• Provided technology, product and application expertise to account sales team and prospects/customers.• Incorporated customer feedback to improve product areas with most support queries.

Overland Park, Ks, Us

Designed and developed creative web applications using C#, ASP, .NET, PHP, MySQL, MS SQL Server.• Performed complete software management life cycle, working with customers, implementing business logic, functionality and developing interoperable software based on client specifications.• Provided excellent pre and post sales technical support for application development and deployment services.• Received commendations for quality of software and excellent technical support.

Designed and developed applications and websites using Visual Basic, ASP, and MS SQL Server for various customers.• Gained great insight into SDLC and maintenance of source code products, including creating design and document integration. • Received kudos from team members and cross-functional teams for several projects.

Master Of Science, Computer Science - Networking And Software Engineering

Bachelor Of Engineering, Computer Science