Sumandeep Chagger Email & Phone Number

London, United Kingdom

• Spearheaded client success teams globally & across EMEA as customer success director (2016-18)• Board-level advisor; working closely with the COO and regional/global leaders to influence decisions & boost results• Led across strategy, operations, service delivery, business growth, staff development, sales and account planning • Developed/implemented strategy across multiple services/brands to enhance customer satisfaction & deliver ROI • Set budgets, controlled costs and drove operational efficiencies; fulfilling business objectives and boosting profits • Monitored, analysed & reported on client services performance; identifying/solving issues & driving improvements• Forged strategic relations and built long term partnerships to onboard/retain key clients & activate new accounts• Nurtured cross-functional teams & coached managers; leading appraisals & creating an open/collaborative culture• Organised events & led staff training and new product demonstrations; developing talent across all business areas• Travelled internationally/chaired meetings with staff and key clients; trouble-shooting issues & resolving problems• Progressed rapidly from EMEA/APAC manager to head of global client services; exceeding expectations (2012-16)• Recruited/built client services teams from scratch and drove product innovation to successfully enter new markets• Oversaw online integration projects 100% to remit and deadline & with no disruption to service quality/continuity• Championed best practices across client contact strategy, feedback loops, complaints handling & product training • Directed account managers and product specialists; setting targets and inspiring staff to surpass ambitious goals

• Hit the ground running & impressed leaders as WorldWideWorker.com’s European client services manager• Worked closely with sales, technical support & product teams to raise standards & acquire profitable new business• Revised/grew service offer, devised/implemented strategy and built a new client services team for the Middle East

• Managed impeccably key UK & Irish accounts as a senior client relationship executive with eFinancialCareers.com • Collaborated with the head of client services to create new leads/prospecting processes & streamline client contact• Successfully led onsite product training for Selby Jennings, Palmarium, Morgan McKinley, Sthree & Robert Walters• Forged strong relations with major clients; maintaining regular communication and resolving issues & complaints