Market Research and Analysis: Need to continuously assess market trends, competitor activities, and customer needs to identify new business opportunities and potential areas for expansion.Strategic Planning: Develop and implement strategies to drive business growth, including identifying key markets, forming partnerships, and expanding the company's offerings.Partnerships and Alliances: Forge strategic partnerships, joint ventures, and alliances with other companies to expand market reach, access new technologies, or enhance product offerings.Sales and Revenue Generation: Work closely with sales teams to develop effective sales strategies, identify new revenue streams, and achieve revenue targets.Relationship Management: Build and maintain strong relationships with clients, partners, and key stakeholders to foster trust and collaboration.Negotiation: Negotiate contracts, pricing, and terms with clients, vendors, and partners to ensure mutually beneficial agreements. Product Development Support: Collaborate with product development teams to align product offerings with market demand and customer needs.Risk Assessment and Management: Identify potential risks and develop mitigation strategies to minimize business disruptions and protect the organization's interests.Team Leadership: Lead and mentor a team of business development professionals, providing guidance, support, and resources to help them succeed.Performance Measurement: Establish key performance indicators (KPIs) and metrics to track progress towards business development goals and evaluate the success of implemented strategies.

Collaboratively develop the Digital Strategy and articulate it to all sections of the businessand to partners, stakeholders, businesses, and the public in the region.• Promote an agile, digital and change vision, to support the creation of a Digital organisationand region.• Drive cultural behaviour change and the adoption of technology within the organisation tosupport the digital journey.• Identify how digital opportunities can help achieve the organisation’s goals and support theCouncil’s financial plan.• Support and drive the digital skills roadmap working with Learning and Developmentcolleagues to build a digitally enabled workforce.• Provide an external viewpoint to respond to national digital themes and their impact on localdelivery of the strategy.• Ensure strategic and benefit-led projects are successfully managed, taking part in businesscase development, delivery and benefits management.• Ability to manage high levels of ambiguity when dealing with how to implement a portfolio ofprojects.• Proven ability to build and maintain long term stakeholder support.• Ability to build relationships/ and communicate with stakeholders at all levels of theorganisation.• Provide immediate line management and supervision for the team in all matters relating toperformance, conduct and attendance.• Manage and prioritise the workloads of the team against agreed targets.• Monitor the work undertaken and schedule tasks.• To meet performance and quality targets for speed, efficiency and incident resolution andmonitor the quality and effectiveness of contact and referrals, identify any underperformance and take appropriate action.

*Advise business partners on cost-efficient shipment alternatives, based on prevalent tariffs, insurance and quotas.*Analyze global industry trends for potential new markets and business opportunities.*Design market research constructs, requirements and procedures.*Develop customer loyalty plans for international markets.*Develop new market entry business strategies.*Develop sales, marketing, brand communication and public relations strategies for different international markets.*Develop strategies for international marketing campaigns, brand communication and public relations.*Establish brand equity performance goals and measurements to drive performance.*Negotiate with international partners on new and on-going business collaborations.*Support fulfilment of food-related certifications, regulatory and other requirements for product export.*To provide a courteous, professional, efficient and flexible service at all times, following Accor Standards of Performance.*To be involved in day to day audit work on operation and to advise the Director of Finance on the market conditions.*Implement and maintain the policies and procedures on the process of procurement.*Support and encourage the objective of cost control and maintain traces for audit.*Obtains quotations and completes market surveys to ensure high quality products for the best prices. *Negotiates with suppliers to achieve this aim.*Place purchase orders and ensure delivery of supplies and equipment to the hotel by the deadlines required.*Organize and attend information meetings between suppliers and Managers with regards to major *purchases or projects.*Ensure all purchases are streamlined and there is maximum savings where possible without sacrificing on quality.*Locates, investigates and establishes potential vendors for new supplies.*Keep up to date with import requirements, duties and banking practices, and can facilitate efficient importation of necessary goods.

Develop concepts, products, and solutions by coordinating with Orthopedics business units.Understand customer expectations on to-be manufactured product.Determine and execute improved technologies used by suppliers, competitors, and customers.Support Director to hire and develop R&D personnel.Establish project goals and priorities by collaborating with Marketing and Operations.Transfer new technologies, products, and manufacturing process into and out of the company.Research, design and evaluate materials, assemblies, processes and equipment.Develop concepts, products, and solutions by working with company business units.Monitor team metrics and objectives ensuring meeting of goals.Document all phases of research and development.Manage customer relationships and perform RFP Review, Customer Visits, and Product Testing.

*Identify customer needs and provide necessary solutions.*Refer unresolved customer grievances to designated persons for further investigation.*Ensure Service Delivery through follow up process & updating documentations.*Report from time to time for complicated issues. *Keep records of all databases in a comprehensible way *Prepare various reports on a daily/weekly/monthly basis.

1. Provide Excellent Customer Service via phone calls with satisfaction. 2. Offline problem solved via Zen-desk.

1. Problem solve via over the phone. 2. Take care of the restaurant issue or food missing Issue 3. Take care of the Customer's special requirement 4. Take the other agent, they are able to do perfectly their responsibility

Receive customer call and provide service according to customer query.