Suman Naveen Email & Phone Number

Gandhinagar, Gujarat, India

My responsibilities as an Etech Global Services Customer Experience Specialist include conversing with potential clients, responding to their inquiries, and sharing details about our goods and services. Additionally, I safeguard consumer orders and enter their information into our computer database before following up to make sure they are satisfied and to address any issues they may be having. Using our Sales Tracker system, I create reports on sales activity, and I'm always receptive to coaching and feedback to enhance my performance. At Etech Global Services, we place a high priority on client satisfaction and work hard to maintain our services abreast of new developments in both technology and goods.

Patna, Bihar, India

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product informationCommunicated with vendors regarding back order availability, future inventory and bulk orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Performed accounts receivable duties including invoicing, refunds, researching chargeback, discrepancies, and reconciliations.Organized meetings, scheduled tasks, maintained filed records, and prepare correspondence and reports.

Patna, Bihar, India

Led employees in the planning, implementation and execution of merchandising and operating initiativesDescribed products to customers and accurately explained details and care of merchandise.Earned management trust by serving as a key holder, responsibly opening and closing store.Provided timely feedback to department heads and team members on individual and department performance

Patna, Bihar, India

Spearheading production and service goals by overseeing warehouse team members and daily operations.Leveraging resources for the effective and efficient completion of daily tasks.Aligning objectives and bridge communications with building managers and team leaders in order to develop new process improvement initiatives.Coordinating order pick-ups with carrier brokers and managing all yard operations.Minimizing inventory discrepancies by overseeing both inventory and inventory control teams.Identifying key opportunities for improvement and developing new procedures to increase production accuracy.Strengthen company operations by interviewing and evaluating new talent.Fostering a positive company culture and employee retention by promoting teamwork and a sense of ownership and belonging.Chart the successful development of team members talents and abilities by providing training.

Master Of Arts, English Language And Literature, General, A

Bachelor Of Science - Bs, Science, A

Intermediate Of Science, Science, A