Suman Prajapati Email & Phone Number

Australia

Auburn, New South Wales, Australia

🔸 Assisted customers in a professional manner to answer their inquiries and resolve their concerns.🔸 Managed customer complaints and escalated issues to the appropriate department.🔸 Collaborated with other team members to ensure that the store runs smoothly.🔸 Provided information about products, services, and store policies to customers.🔸 Maintained a clean and organized work area and store environment.🔸 Ensured that shelves and displays were properly stocked and arranged.🔸 Checked inventory levels and ordered additional stock as needed.

Parramatta, New South Wales, Australia

🔸 Providing IT support and technical issue resolution to end users via email, phone, and web.🔸 Supporting and managing users on Active Directory and Office 365 portal.🔸 Carrying out computer configuration, installation, assembly, disassembly & upgrade. 🔸 Performing Windows OS installation, upgrade, and deployment as required.🔸 Supporting and handling end users reported problems and incidents.🔸 Providing training to end users to use various hardware and software applications.🔸 Utilizing Service Now ticketing system to raise, resolve, and escalate support tickets, ensuring proper documentation, prioritization, and resolution of customer issues.🔸 Assisting remote users with RDP solutions such as Remote Desktop Connection and TeamViewer to resolve various challenges.

Master Of Information Technology, Information Technology, Distinction

Bachelor Of Information Management, Information Technology, 3.41