Suman Pushparaj Email & Phone Number

Bengaluru, Karnataka, India

• Manage the successful completion of the creative project
• Execute day-to-day operations smoothly and be an essential partner tointernal/external stakeholders
• Managed all aspects of multi-channel digital client projects by collaboratingwith cross-functional teams while strategically contributing to project andworkflow efficiencies
• Internal initiative on Project Manager mentorship program to collaborateand bring in new ideas on process improvement/streamlining

Bengaluru, Karnataka, India

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• Access the project need and plan effective execution to match client’s/Business need
• Ensure service transition is planned and executed to schedule, budget and scope in accordance to the needs of the project
• Develop team plans to achieve team-/project-level goals by breaking down objectives into tasks/activities to facilitate completion by documenting project artifacts
• Analyzing problems from multiple dimensions, solve them in timely fashion by generating corrective/preventive actions, evaluating implications, and gauging solutions thoroughly via continuous improvement/mitigation
• Adapting to diverse circumstances to meet the needs of both internal and external customers/clients with agility and speed

Banglore

• Single point of contact to the client, manage and oversee effective dissemination of client information to operations teams
• Monitor effectiveness of processes and recommend continual improvements
• Interface with clients frequently and maintain excellent relationships
• Oversee and coordinate day-to-day activities and client escalated operational issues
• Responsible for quality and timely completion of projects
• Work with operations team to assist with shift schedules

Chennai Area, India

• Manage and coordinate multiple client accounts and projects across a broad range of clients
• Part of new account acquisition, documenting initial business case, process set-up
• Manage Business Processes for process standardization and streamlining
• Maintaining and co-ordination between teams to ensure a smooth transactionACHIEVEMENT:Awarded twice for the top and consistent performance in managing project deliverables and new account acquisition

• In RR Donnelley, I am working as Senior Customer support associate. In this role, major responsibilities are:
• Acknowledging clients (around the world) requests via Phone/Email
• Being the shift lead, acting as a first point of contact and taking up the responsibility while using my problem solving skills in absence of the shift manager
• Reviewing and negotiating deadline to the clients, post estimating their requests
• Maintaining reports on operators utilization and generating summarized reports on a daily basis

Master'S Degree, Computer Software And Media Applications, First Class

Master'S Degree, Software Systems, Msc

Activities and Societies: Dance, seminars