Sumant Singh Email & Phone Number

Driving Operational Excellence Across OTC & RCM Domains"With 14+ years of global experience spanning Revenue Cycle Management (RCM) and Order-to-Cash (OTC), I specialize in transforming processes, driving stakeholder satisfaction, and delivering measurable results. My career journey includes managing large-scale operations and business transition, automating redundant, repetitive time consuming efforts and leading high-performing teams across diverse industries like healthcare, insurance, pharmaceuticals, and FMCG.Key Expertise:Business Transition Management: Successfully orchestrated 10+ global transitions across the UK, EMEA, and the US with "First-Time Right" across OTC and RCM delivery. Handson experience of multiple business transition domains including US healthcare and Insurance, Consumer goods and retail, HRO and pharmacovigilance. Process Automation and Standardization: Designed and implemented automation strategies, process standardization which is part of my service delivery. Process CSLAs and optimization of metrics like DSO, ADD, Cash collection and others keeping my delivery green. Spearheaded ERP implementations (SAP S/4HANA) and process automation projects, achieving a 15% efficiency gain.Career Development/Performance Management: Set goals and standards of performance for DRs and their team members which are linked to business goals using appropriate measurement methods to monitor progress and accountability of successful completion of task. Providing coaching and feedbacks to DRs about their performance and development which directly linked to succession planning My career is defined by my ability to lead with vision, empower teams, and leverage data-driven insights to solve complex business challenges. I am passionate about utilizing technology to enhance financial operations and align organizational goals with customer success.I am seeking an Assistant Vice President role where I can leverage my deep expertise in OTC and RCM to drive sustainable growth, operational excellence, and stakeholder value on a global scale. Let’s connect to explore how I can contribute to your organization’s success.🌟 Key Skills:Operations ManagementOrder to Cash (OTC)Revenue cycle management (RCM)Healthcare & Insurance ManagementStakeholders ManagementProgram & Project Management People & Performance ManagementData analysis and Change ManagementAWS Cloud Computing (Aspirational)Gen AI (Beginner)

Listed skills include Bpo, Screening, Process Excellence, Operations Management, and 11 others.

• 

  Institute Of Management Technology, Ghaziabad

  Operations Management