Sumanta Chatterjee Email & Phone Number

👋 Hi there! I'm Sumanta, a dedicated Customer Service Associate with a knack for data analytics and a passion for empowering teams to excel. Throughout my tenure, I've donned multiple hats, serving as both a process trainer and a subject matter expert (SME), elevating my team's skills and providing invaluable support.🔍 My journey into data analytics has been fueled by a relentless curiosity and a drive to solve real-world problems. Proficient in tools like Power BI, MySQL, and Excel, I specialize in data visualization, market analysis, and dashboard creation. Whether it's uncovering insights or crafting compelling visual narratives, I thrive on transforming raw data into actionable intelligence.⏱️ Self-motivated and adaptable, I pride myself on my time-management and leadership prowess. Whether it's guiding fresh talent or collaborating with seasoned professionals, I approach every task with a strong work ethic and unwavering determination. With a proven track record of meeting deadlines and exceeding expectations, I'm poised to make a meaningful impact on any team.

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  Customer Service Associate

  Amazon

  Sep 2020 - Present - India

  Handle customer inquiries, complaints, billing questions, and payment extensions.Calm angry callers, repair trust, locate resources for problem resolution, and design best option solutions.Received official commendation for intense customer focus and dependability in performance evaluations.