- Leading and developing strategy and operations to help an organization of over 700 engineers, product managers, data scientists, UX designers and technical program managers be successful.- Cultivating a high-performance culture rooted in urgency, ownership, and integrity, driving impactful results for 30,000+ internal Google users and millions of advertisers and end-users. Our work supports critical systems such as Ad Sales CRM products, customer support interaction platforms, and help surfaces like support.google.com.

End to end planning and development for a suite of customer engagement products including generative AI based chatbots, high touch support products including LLM chats/email/voice surfaces. Responsible for planning and orchestration of the business for a globally distributed engineering team. Directly responsible for developing annual business plan, partner roadmap, building strategy and execution arms for meeting the key business goals (OKRs)

Leading a team of program managers managing cross product abuse programs including Information Quality, Kids & Families, Health, cross product abuse policies and other mission critical anti abuse initiatives

Leading a global team of program managers and policy operations managers across Google’s suite of user generated products like Google Maps, Google Workspace, Google Pay. Established program management system and formalized anti abuse integration strategy for new product launches in these products. Designed and executed on the policy operations function within the team to build a robust policy implementation structure and support external ecosystem intel to move to a preventative space of fraud fighting-- Lead the program management for election integrity effort in India election 2019 and built strategy and team for supporting parts of 2020 US election integrity efforts-- Program managed and oversaw launch of 20+ products and features with anti abuse protection strategy-- Built robust strategy for policy implementation documentation across user generated content portfolio-- Initiated the idea and launched a team of sensitive event decision desk for Google Maps - helping remove thousands of time sensitive abusive content from the surface-- Built the strategy and the team for intel investigations for Google Maps and Google PayTransformed the operating models at a rapid pace and acted as a chief strategy advisor to leadership during Covid - restructuring several operations and building protections for sensitive abuse typesManaged a team of six Program Managers/ Policy operations managers and twenty plus contractors - built team vision and success charter

-- Program Managed the launch of a new policy framework across Google Maps, Google Drive and Google+ clients. Positively influenced engineering decision models through robust policy operation expertise and leadership. The new framework was able to harmonize policies across hundreds of workflows thereby improving model efficiency and operator efficiency significantly-- Being the Senior Program Manager in T&S Geo, oversaw and led a large number of programs in T&S Geo abuse in partnership with the Eng teams-- Created a framework for abuse definition and penalties across Google Maps clients, resulting in the formation of unified approach to content takedown

As a Policy Program Manager in the team, delivering high sensitivity policy implementation projects across four user generated content (UGC) clients (Google+, Sites, Local reviews, Identity Ops) influencing ~ 200 reviewer's work globally. Also responsible for cross functional collaboration across several functions in Google for consistent policy implementation projects across UGC products.

-- Launched updated celebrity impersonation policy on Google+ for ~ 100 TVCs impacting four million plus active users. Drafted policies on mild hate and harassment resulting in leads that are 80X more actionable.-- Saved Google’s brand working through several high profile escalations including the Paris attack, enforcement on far right and violent extremist content on Google products, managing data leak on third party website and safeguarding users to name a few

Worked as Global operations lead for the entire India site managing Googlers workflow across three different customer contact channels ( Email, Phone and Chat ). Provided highest class of AdWords customer service maintaining >90% customer satisfaction ratings. Emerged as a subject matter expert on AdWords product. Project managed quality, customer satisfaction and service revenue program as a site lead.

-- Consistently ranked as one of the top performers and contributors for customer satisfaction-- Launched the service to sales revenue pilot and scaled it from zero to million dollar + revenue program-- Streamlined operational processes through bringing in process improvements saving hundreds of human hours every week-- Emerged as a subject matter expert for click fraud related escalations

-- Subject matter expert in AdWords troubleshooting-- Quickly became a go to lead for AdWords customer satisfaction and revenue uplift programs-- Managed high CSAT throughout the cycles