• Developed a real-time robotic dashboard to monitor robot performance and sensor data using Tableau and Power BI, integrating data from SQL databases and IoT devices.• Automated reporting processes, reducing manual reporting time by 30% and improving the efficiency of strategic decision-making.• Conducted in-depth data analysis to identify trends and provide actionable insights for decision-makers, contributing to a 15% increase in project outcomes.• Collaborated with cross-functional teams and stakeholders to design and implement data-driven solutions that optimized robotic operations.• Enhanced data quality through systematic data validation and integration processes, ensuring accurate and reliable insights for the company's operations.

Co-Founded ProgressWorks Technologies, India, a technology start-up that provided innovative solutions for businesses. Led the company’s overall strategy, growth, and market expansion initiatives across India• Develops customer engagement strategies, manages product delivery, and leads customer support efforts.• Spearheads business development activities and implements cost-saving initiatives.• Formulates operational plans and strategies, creates/manages marketing campaigns.• Builds organizational structure and fosters a positive organizational culture.

Began at Uber India as an Intern in 2018 and was hired as a Risk Analyst in 2019. In 2021, promoted to Business Insights Specialist and made a lateral move to Data Analyst Role• Collaborated on multiple projects, automating dashboards for weekly updates.• Managed and analyzed data for 53 projects in the APAC Region within 6 months.• Provided specialized assistance to South Korean stakeholders, creating automatons and reports.• Developed 50+ SQL queries, conducted data analysis, and generated insights for business initiatives and marketing decisions.• Collaborated with the large global teams using JIRA to track the project and but status by running daily stand ups.

• Conducted ad-hoc analyses, improving operational efficiency and reducing costs.• Developed interactive reports and dashboards for business users, collaborating with cross-functional teams to align project objectives.• Analyzed customer feedback to identify trends and provide improvement recommendations, enhancing customer service and product development.• Engaged in 130+ sprints over 25 months, addressing monthly ad-hoc requests and implementing 20% of recommendations for product, process, and automation enhancements

• Worked as a Risk Analyst for the US & Canada region, handling 10,000+ fraud cases and analyzing new fraud patterns.• Initiated updates to standard operating procedures based on insights, reducing fraud-related contacts' reopen rate from 45% to 32%.• Investigated fraud patterns across all requestor types (Rider, Driver, Courier & Eater) and shared graphical operational reports weekly.• Proactively transformed a part of the queue, shifting from reactive to proactive measures, enhancing operational efficiency.

• Worked with the incident response team to reach out to customers on priority. • Handled over 10,000 cases, including 200+ critical cases, over the period of my work. • Analyzed and routed the issues to the right team and also managed queue by assigning work to agents as an Ad-hoc task.

Worked as a WordPress Developer at Think Source Research Pvt Ltd, India from June 2013 to May 2015. Developed several WordPress websites and blogs for clients, while ensuring optimal responsiveness and user experience.• Designing and developing WordPress Sites• Troubleshooting technical issues• Providing support and maintenance services• Securing and optimizing WordPress websites• Enhancing website performance and usability