🔹 Managed a team of 10+ Implementation Consultants/Engineers, overseeing a portfolio of 50+ SAAS and SWAS projects across the APAC region, ensuring 100% on-time delivery.🔹 Addressed and resolved client and internal stakeholder escalations throughout the project lifecycle, ensuring swift and effective issue resolution.🔹 Provided ongoing mentorship to the Implementation Consultants team, fostering a culture of results-driven performance and professional growth.🔹 Created… Show more 🔹 Managed a team of 10+ Implementation Consultants/Engineers, overseeing a portfolio of 50+ SAAS and SWAS projects across the APAC region, ensuring 100% on-time delivery.🔹 Addressed and resolved client and internal stakeholder escalations throughout the project lifecycle, ensuring swift and effective issue resolution.🔹 Provided ongoing mentorship to the Implementation Consultants team, fostering a culture of results-driven performance and professional growth.🔹 Created comprehensive project plans and proposals, closely monitoring milestones to ensure adherence to timelines and deliverables.🔹 Led change management efforts, ensuring smooth transitions and minimizing disruptions during project implementations.🔹Translated complex business requirements into actionable solutions, collaborating with Product teams to address gaps and improve processes.🔹 Developed and communicated detailed use cases and specifications, bridging the gap between business needs and technical feasibility.🔹 Delivered crucial training and support to key users, enabling successful product adoption and utilization.🔹 Led efforts to improve CSAT scores, leveraging customer feedback to refine and enhance the customer experience.🔹 Developed and executed customer success strategies aligned with business objectives, driving customer retention and long-term growth.🔹 Consistently met financial milestones and proactively identified opportunities for upselling during the implementation phase. Show less

🔹 Accomplished Senior Implementation Engineer with a proven record of efficiently managing end-to-end product implementations, ensuring alignment with project goals.🔹 Proficiently handle the entire implementation lifecycle, from initial business process mapping to finalizing user acceptance testing, consistently meeting timelines.🔹 Expertly analyze intricate business requirements and devise innovative solutions for diverse functional scenarios. Develop and present client-facing… Show more 🔹 Accomplished Senior Implementation Engineer with a proven record of efficiently managing end-to-end product implementations, ensuring alignment with project goals.🔹 Proficiently handle the entire implementation lifecycle, from initial business process mapping to finalizing user acceptance testing, consistently meeting timelines.🔹 Expertly analyze intricate business requirements and devise innovative solutions for diverse functional scenarios. Develop and present client-facing materials for solution demos.🔹 Create meticulous blueprint documents and functional specifications during business process mapping, catering to unique client needs for optimal solution delivery.🔹 Collaborate seamlessly with cross-functional Development teams and leadership to define and implement client-requested changes, ensuring tailored resolutions.🔹 Strategically plan and lead productive meetings, fostering effective communication between clients and product teams.🔹 Provide comprehensive training to key users, ensuring successful milestone sign-offs aligned with project timelines.🔹 Guide clients through change management processes, managing expectations for a cohesive implementation experience.🔹 Deliver ongoing support during implementation, ensuring a smooth transition before handing over to the Customer Success team.🔹 Proficiently outline benefits from implementing TalentOz HRMS, underscoring value through detailed benefit mapping.🔹 Compile thorough documentation to facilitate seamless transfer of accounts to the Operation and Support team. Show less

🔹 Managed various HRMS modules, including Leave Management, Time Management, Payroll, Employee Core Management, and Reimbursement.🔹 Proficiently collected data using templates.🔹 Conducted configuration, import, and validation processes.🔹 Provided comprehensive training to end-users (ESS/MSS/HR) following configuration.🔹 Strategically planned the Go Live phase of implementations.🔹 Offered diligent post-Go Live support through Zendesk.