Suma Sree Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

I have over 6 years of experience in the IT industry, specializing in Incident Management, Project Management, Change Management, NOC Management, and Operations Management. Throughout my career, I have demonstrated expertise in managing large-scale and complex incidents, including Advanced Persistent Threats, DDoS attacks, insider threats, web and mobile applications, and data exfiltration.One of my key strengths is establishing meaningful measures and metrics for team performance and Service Level Agreements (SLAs). I have successfully led 24/7 Information Security incident response in a global financial institution, showcasing my leadership skills and ability to handle high-pressure situations.I am proficient in preparing reports, dashboards, metrics, Objectives and Key Results (OKRs), Key Risk Indicators (KRIs), and Key Performance Indicators (KPIs). I am dedicated to the development and coaching of team members, and I effectively delegate responsibilities to ensure efficient operations,In my role, I monitored team productivity, reviewed engineer's performance, and handled customer complaints. I generated dashboards and scorecards for team review and effectively managed performance appraisals. My strong organizational skills have allowed me to handle multiple high-visibility issues simultaneously, ensuring smooth operations and timely resolution of incidents.As a strategic problem solver, I possess excellent legal and business judgment, with a demonstrated ability to assess information for risk mitigation opportunities. I have a proven track record of strong team leadership and management, having successfully managed small to medium-sized teams. I have experience in managing both over and underperforming team members, ensuring optimal team performance and growth.Overall, my experience and skills make me a valuable asset in managing programs and incidents, driving operational excellence, and delivering exceptional results.