Sumathi Manoj Email & Phone Number

Tamilnadu, Chennai , T.Nagar

All kinds of Laptop Services done here (pick up and delivery Free)Repairs / Upgrades / Sales / AMC / All Kinds of Laptop Service - Including Battery and Charger / Network Solutions / Wireless Network setup / Solutions / Data Recovery / Virus Removal / Printer Repairing / Troubleshooting / Computer Security /Antivirus for Windows 7& 8 .New computer with Unbelievable Price.....

Chennai

End to End recruitment activities for Banking clients.A dynamic individual who wants to be an asset for the organization and with my commitment benefit mutually.Possess highly motivated & positive attitude towards life.─►Delivering end to end recruitment needs of business. ─►Head hunting ‘C ‘level decision makers from target companies.─►Planning a strategy for the mode of sourcing, and mapping where resources are available─►Generate keywords from JD─►Worked… Show more End to End recruitment activities for Banking clients.A dynamic individual who wants to be an asset for the organization and with my commitment benefit mutually.Possess highly motivated & positive attitude towards life.─►Delivering end to end recruitment needs of business. ─►Head hunting ‘C ‘level decision makers from target companies.─►Planning a strategy for the mode of sourcing, and mapping where resources are available─►Generate keywords from JD─►Worked on Permanent and contract positions for various clients.─►Expertise on Naukri,Monster─►Sourcing profiles from job portals, employee referrals, applicant referrals and job posting ─►Maintaining an exhaustive database of prospective candidates─►Networking with candidates and generate leads─►Interview job applicants, review applications/resumes, evaluate applicants ─►Conducting preliminary telephonic interviews to understand the candidates competencies like the interest towards the job, technical and non technical skills, qualifications, etc., for determining their suitability to match business requirements─►Managing the complete recruitment life-cycle from sourcing the best talent till joining of the candidate Show less

Conducting preliminary telephonic interviews to understand the candidates competencies like the interest towards the job, technical and non technical skills, qualifications, etc., for determining their suitability to match business requirementsManaging the complete recruitment life-cycle from sourcing the best talent till joining of the candidate

Chennai Area, India

• Handling escalations from customer and coordinate with concern department to analyze the problem.• Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints and claims of Email customers• Directs workers to investigate complaints, such as those concerning rates or service.• Reviews actions of subordinates to ensure settlements are made correctly.• Managing new Client implementation projects including… Show more • Handling escalations from customer and coordinate with concern department to analyze the problem.• Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints and claims of Email customers• Directs workers to investigate complaints, such as those concerning rates or service.• Reviews actions of subordinates to ensure settlements are made correctly.• Managing new Client implementation projects including Schedules, deliverable and issue tracking.• Handling paid members-providing quality service to paid members counted amongst the cream of the society. • Monitoring the Daily Tracker and Tracking the Monthly reports, doing a Renewal for the Paid Members whose membership is going to Expire• Establishing and maintain Customer long term relationships, ensuring the successful optimum utilization of products and solutions also assisting in the growth of Company Show less

Chennai Area, India

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during training.• Use Customer interface management support software programs to respond to customer service, order, inquiries and requests.• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed• Listen attentively to… Show more • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during training.• Use Customer interface management support software programs to respond to customer service, order, inquiries and requests.• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed• Listen attentively to customer needs and concerns; demonstrate empathy wherever needed• Prepare complete and accurate work and update customer file.• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.• Effectively transfer misdirected customer requests to an appropriate party.• Contribute ideas on ways to resolve problems to better serve the customer and or improve productivity.• Participate in activities designed to improve customer satisfaction and business performance.• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.• Meet Quality Assurance Requirements and other key performance metric Show less

Chennai Area, India

 Handling Manager Escalation calls and thinks out of way and resolve complaints online. Assure that all team members have the required training to effectively participate on their assigned responsibilities. Acknowledge and reward team and team member accomplishments, as well as exceptional performance Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements Keeping the motivation level high of all the team… Show more  Handling Manager Escalation calls and thinks out of way and resolve complaints online. Assure that all team members have the required training to effectively participate on their assigned responsibilities. Acknowledge and reward team and team member accomplishments, as well as exceptional performance Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements Keeping the motivation level high of all the team members Managing attrition of his / her specific team Closely monitoring performance on Productivity, Call Quality, Customer handling time, Service to Sales and achieving targets month on month and ensure they get qualified for Incentives. Mentoring, Coaching & Motivating team members to reduce variance among team members. Conducting Team Meetings on weekly and Monthly basis. Conducting Monthly, Midyear Reviews and Annual EMS for Team Members. Show less