Business Process Lead
CurrentManage a team of Analysts performing KYC reviews.Manage the daily performance of employees, ensure adherence of SLA.Client Identification, Verification and Screening.Information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks.Send the requests to Outreach/RM for accounts where information is required to complete the review.Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews.Able to analyse the unit volume, capacity, performance and errors.Fulfilling the client’s necessities and focusing on continued delivery of regulatory client deliverables such as performance reporting, letters and advices.Handled FOS complaints and escalation reviews.Good knowledge about transaction monitoring and customer account opening and KYC & AML.