1. To Handel customer Inquiries 2. Make an appointment for Meeting 3. To maintain confidential Documents 4. Manage large amounts of incoming phone calls5. Identify and assess customers’ needs to achieve satisfaction6. Build sustainable relationships and trust with customer accounts through open and interactive communication7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution8. Keep records of customer interactions, process customer accounts and file documents9. Follow communication procedures, guidelines and policies10. Take the extra mile to engage customers