'Sumbo Ajala Email and Phone Number

I serve as Business Manager for two local Healthwatch Organisations.Board of Trustees support and administration to support Board meetings and committees.Finance - oversight of all finance processes within two Healthwatch OrganisationStaff management which includes Recruitment, selection, induction, supervision and appraisal for direct reports and general induction for all new staffOffice ManagementMonitor and liaise on effectiveness of Service Level Agreements with Parent CompanyVolunteer Management Lead and Coordinate the establishment of a signposting service. Database and contact managementManagement of Information, Communications and Engagement Reports – Contract monitoring reports, Annual report and oversight of all project reports and research activity, Support the Directors in their reporting to the Healthwatch Board of Trustees, Local Authorities, Department of Health, Care Quality Commission (CQC) and Healthwatch England. Website - oversight of the overall management of the local Healthwatch website Projects and Events ManagementManagement of Resources - work with the Directors to plan, negotiate and manage budgets by operating within agreed financial policies and procedures. Support the Directors and Board of Trustees in the development of funding applications to attract additional funding streams to support the work priorities of the Healthwatch Organisations.Influence Change - support the Directors and Board in their work in seeking to influence decision making and ensure the Healthwatch Organisations are credible players in the new health and social care landscape, specifically with the Clinical Commissioning Groups, the Health & Wellbeing Boards and the Scrutiny Committees.I work with the following core competences - ability to value colleagues, embrace change, take Initiatives, work with a service user / public focus, maintain a strategic focus, maintain professional standards and Impact and influence.

Managed the Brent Local Involvement Network (Brent LINk) project. Managed staff and members engage with key professionals to give local people more influence in how local services are designed and provided. Managed and facilitated communication and consultation with the community and local decision makers. Developed and provided appropriate support and training to empower the LINk.

Manage the office, taking a coordinating role towards the LINk Host office volunteers and support the LINk coordinator in managing the team. Manage projects such as the expansion of the remit of Ealing LINk into supported housing, community research projects that are undertaken by the Ealing LINk and Ealing LINk’s telephone signposting service (Information LINk) Oversee the administration of the work of Ealing LINk Action Groups such as Adult Social Services Action Group and NHS Ealing Action Group). Facilitate the Adult Social Services Action Group.Oversee the effective and efficient day to day administration of the LINk team. Set up and maintain office systems in conjunction with the Host Coordinator. This includes paper as well as IT based systems. Maintain the CRM database. Act as web master for the LINk web page ensuring that it is kept up to date and relevant to a wide range of potential users. Maintain stock control of office materials and to order replacements as required.Assist LINk Co-ordinator and manager to plan, negotiate and manage budgets by operating within agreed financial policies and procedures. Take an active part in Management and reporting of the LINks finances. Recruitment, induction, training, supervision and Management of volunteers.Compile and produce reports such as contract monitoring reports, annual reports, and periodic financial report to the LINk Advisory Group, Action Group Reports and Ealing LINk Project reportsPlan, Organise and ensure successful execution of LINk events and programmes.Produce newsletters and oversee distribution. Assist in the development of information materials and improved communication methods for a diverse community of individuals and groups. Facilitate the provision of administrative support to the teamMaintain systems for recording of all personal information including use of Hestia database for absence recording.