As the Assistant Director of Business Systems and Analytics at York University's Schulich School of Business, I am passionate about leveraging data-driven insights and technology to drive strategic initiatives and enhance operational efficiency. With over 15 years of experience in higher education, I specialize in leading cross-functional teams to optimize enrollment processes, improve student services, and support institutional goals.

As the Founding Director of Continuing Education at Algoma University, I am driven by a commitment to service, innovation, and the pursuit of excellence and growth, with a particular emphasis on advancing Equity, Diversity, and Inclusion (EDI) initiatives, including Indigenous education.Continuing Education, under my leadership, plays a pivotal role in expanding possibilities through education and learning to not only strengthen communities but also promote diversity and inclusion.Our goals extend beyond traditional education paradigms, with a focus on meeting lifelong learning needs by offering high-quality, accessible, and responsive training to learners of all ages. As part of our commitment to academic excellence we actively engage in building on the strengths of and collaborating with the resources of the University and the community, understanding the ever changing needs of the workforce. Championing initiatives that create inclusive learning environments, ensuring that our programs are designed to embrace diverse perspectives and foster relevant skills of today and the future.

Dedicated Regulatory Affairs and Quality Assurance Professional: Expert in Ensuring Compliance and SustainabilityAs a seasoned professional, I have successfully collaborated with various ministries and regulatory boards across Ontario, Nova Scotia, and New Brunswick. Serving as the point of contact, I ensured strict adherence to regulatory standards, thereby guaranteeing the sustainability of programs offered at the college.Key Accomplishments:Ministry of Training, Colleges and Universities: Worked within the frameworks of the ministry for the approval of programs offered at the college, ensuring alignment with provincial standards and regulations.Law Society of Ontario: Worked closely with the Law Society of Ontario to navigate and meet legal standards, ensuring the seamless integration of the paralegal program within regulatory frameworks. Successfully navigated and met legal standards, ensuring the program's excellence and compliance within established frameworks.College of Massage Therapists Ontario: Spearheaded compliance initiatives with the College of Massage Therapists Ontario, meeting quality and regulatory adherence for sites across multiple Ontario campus locations.Massage Therapists' Association of Nova Scotia: Collaborated with the association in Nova Scotia to align massage therapy programs with provincial regulatory requirements, ensuring excellence in education.College of Massage Therapists of New Brunswick: Ensured the alignment of massage therapy programs with the regulatory guidelines set by the College of Massage Therapists of New Brunswick, contributing to the college's commitment to quality education.Ontario College of Pharmacists: Worked closely with the Ontario College of Pharmacists to ensure all pharmacy-related programs met stringent regulatory standards, maintaining the highest quality in education through audit and reviews.

The Program Manager is a key role in the development and management of professional education programs. As a Program Manager, I function as a primary liaison between program teams and technical resources to develop solutions that meet the college needs. Responsible for ensuring the quality and relevance of current programs by conducting market research and building business cases for new programs. I am responsible for identifying new market-driven programs, forecast which programs will be successful, champion them through the approval process, and ensure quality control. • Develop and execute the strategy for the on-boarding programs, including learning road-maps, curricula, and success metrics• Align on-boarding with the education strategy and the needs of the college• Define core metrics for assessing training and ensuring the metrics data is available to drive key business decisions around the training investment• Drive consistency in the academic experience by ensuring programs reflects emerging best practices, cutting-edge tools and techniques, and break through thinking for competitive edge• Have the opportunity to further develop your project management skills within a dynamic, global organization• Build on experience with keeping multiple learning opportunity projects moving while managing stakeholder expectations• Experience demonstrated creative, strategic thinking, analytical skills, as well as attention to detail• Strong technology aptitude - proficiency with software systems, including SharePoint, PowerPoint, Visio, Excel, Microsoft Project, as well as Learning Management Systems• Experience developing, executing, communicating and otherwise managing effective project plans• Strong knowledge and direct experience in learning and development methodologies, leadership and team effectiveness

As a Program Manager, I worked closely with the Chair and Executive Director of Samuel Family Foundation to help drive programming dedicated to helping people improve their lives and reinforce a commitment to family, community and society. Through multiple projects and working with partners globally, the role supported program development, research and policy evaluation, and facilitator responsibilities. This experience has increased my awareness and understanding to build caring communities and advocate for inclusive policy change. Projects and Initiatives included some of the following in collaboration with partners: The Social Connectedness Fellowship Program Special Olympics Misipawistik Cree NationVancouver Island UniversityMcGill UniversityMcMaster UniversityTakingIT GlobalHuman Rights Watch Canada

In my role as a Data Communications Specialist, I was responsible for supporting two specialized positions in the Faculty of Continuing and Professional Studies (FCAPS) that are heavily involved in the implementation of a new e-commerce site and the ongoing data management of Continuing Education product databases that serve as the source for course scheduling, course catalog and marketing resources. My role as a Data Communications Specialist allowed me to work closely with all members of the FCAPS team, as well as contacts from Information Technology, Office of the Registrar, Marketing/Communication and FCAPS students. Working with software including PeopleSoft, SiteCore (Content Management System), Excel and customized databases. Some of my duties included:• Create tables/database and extract data for print production, web display, and data analysis with strong working knowledge of database management• Increase worker knowledge by providing staff training to use the scheduling system; Infosilem EnCampus Enterprise Software & Portal, providing thorough training manuals • Create and maintain PeopleSoft Course Catalog for FCAPS and updating data tables to reflect changes in course relationships and attributes by running different forms of queries • Manage all requests of faculty and staff for course scheduling, college activities at all campuses while maximizing space utilization and supporting the needs of the Ancillary Services department for external bookings using Enterprise Portal• Create and prepare queries and/or other reports to provide FCAPS administration with data to meet a variety of needs along with proofing and editing of materials for marketing purposes; Update and maintain general information stored in the content management system using Sitecore• Prepare reports for the Operational & Marketing Team in the Faculty of Continuing & Professional Studies (FCAPS) and coordinating tasks with Program Managers/Officers and Associate Deans

• Successfully lead research project as the principal investigator from planning to the end of operational phase• Responsible for the completion of all steps of the project from beginning to submitting the final report• Design and implement tools for data analysis and data visualization • Develop new methods and strategies for the processing of large data sets • Debug and profile performance bottlenecks found in existing applications • Supervision of analysis tool development in collaboration with research team• Analysis of existing analysis tools and programs, their architecture, design, functions, interfaces for transfer into new programs and advancements • Develop specific feedback test cases and specifications for measurements • Manage changes in analysis tools and programs, validation of defined purpose, usability and acceptance test • Contribute to analysis program documentation and writing of user manual management • Setup experimental design, data acquisition, analysis and evaluation of studies

• Involved in data collection and data entry for a study assessing the mental health, academic achievement and interpersonal functioning of immigrant and non-immigrant adults and youth• Specialized knowledge and experience in the areas of child development, immigration and quantitative survey methods

• Provided accurate and effective correspondence with students and employers regarding the status of their job applications.• Established strong relationships with employers through campus visits and continuous communication• Supported students with identifying goals progress, career choices and job search support• Assisted to design several different promotional materials that cater to specific educational streams• Updated program databases using OSCARplus, HRIS and maintaining detailed and accurate student files• Responsible for answering general inquiries in person, by telephone and via email and responding independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures of Coop Office and University regulations• Orchestrated student site visits to discuss experience and future ambitions• Demonstrated a sound understanding of current labour market trends providing general information to students

• Provide counseling and direction to students (all levels including elementary to university) on academic issues, including pro-active identification and resolution of people-related issues• Handled high volume internal and external recruitment, including job positions, interviewing and testing, reference checks and presenting offers to final candidates• Used creative methodologies to source and contact viable resources for student assistance in a timely manner at all levels• Developed and maintained contacts with educational institutions, tutoring agencies and other sources of applicants• Managed and monitored large group of students while adapting quickly to learning challenges presented by students• Performed New Hire Orientations by planning and executing training sessions• Motivated students to do their best and reach goals by providing direction and resolving conflicts