- Drive Fintech landscape to identify best in class tech capabilities and its implementation for business - Process Redesign Projects for Retail Asset Products to resolve pain points, productivity upscaling and upgrade internal processes- New Initiatives projects worked on to achieve Higher Productivity, Reduced Process TAT, and adoption of Digital Practices; Creation of Single Interface Applications for ROs & SMs to ease and automate lead management through Mobile App; Process Improvement for generating Quality Lead and reducing junk leads through branch channel and implementation of digital uploading of documents; Setting up of new performance reporting dashboards

- Key role in Retail Lending & RO Channel Business Strategy projects to manage RO channel productivity, channel cost efficiency, cost of acquisition and enhancement of processes- Retail Lending portfolio analytics for RO Channel and Branch channel. Provide analytics to the senior management for taking strategic business decisions- Managing and implementing Ad hoc projects for Retail Asset Group and Retail Lending Products by collaborating with Product teams for product/vertical specific strategies- Top 5 Key Skills: Digitization & Automation, Business Process Streamlining, Business Analytics, Project Coordination & Management

- Core responsibility: Managing Digital Channel & Channel Stakeholders with the Education Loan Product Team- Improved process to shorten lead conversion TAT of Digital Leads. Lead to Login% increased from 6% to 15%- Contributed 10% to the Education Loan book from Digital Channel, leading to Rs. 15 Crs disbursement in FY20 Q3-Q4

– Performed the roles of Executive Assistance to MD & CEO, CFO and Business Head (Digital Sales). Multi functional role with experience in Innovation Strategy and Online Strategy & Revenue. – Innovation Strategy heavily involved recognizing existing pain points of the company and recognizing latest digital & fintech innovations that help company increase revenue, decrease cost, cohere Indian regulatory requirements and customer satisfaction. – Owner of Human Resource Chatbot project designed for 34,000 employees, which included fintech vendor selection, preparation of business related documents, and conducting Proof of Concept. – Owner of the revamping of Customer Life Cycle Management project, which involves adaptation of marketing automation, creation & designing of Customer Life Cycle Journeys, and stitching customer data to create a single view of customer for better product targeting through online sales channels. Equity Product Management through Digital Channel, by creating, managing, analyzing product campaigns and customer life cycle management etc.

Worked in the new team "Digital Startups" introduced by BNP Paribas for the Strategic Revamping and addition of new business lines in the company. Worked on Strategy project of Email Communication Revamping – Developed & implemented one of the new client-centric digital-led transformation project, which is the current core business strategy of the company after being acquired by BNP Paribas – Performed competition analysis for understanding the customer acquiring procedures and digital trends– Understood company's business model (Branch & Franchisee model) by visiting various branches of Sharekhan– Understood functionalities of major departments by interacting with various Heads and Officers of the departments

Edited and Audited unpublished scientific research papers for their technical and language content 1. Provided different types of editing services with different level of interventions and quality for the clients2. Provided editing service using tools like Microsoft Word and other in-house macros3 Advanced to handle the entire client work of the project single-handedly after 6 months of servicePilot Project: Took the role of an editor for one of the most important clients of the company