Catering US Healthcare includes Government CMS body, Medical Societies, Insurance Payers, Practices (Hospitals) and Providers (Doctors) for MIPS (Merit-Based Incentive Payment System)▪ Major role in contribution to Production Support/Application Support to adhere with defined SLA.▪ Handling Application related customer Issues and Technical Issues.▪ Hands on experience on Databases with experience on report fetchingvia complex queries and Data analysis.▪ Fault finding with the help of Logs and Technical analysis. ▪ Continuous Monitoring the System Alerts and providing analysis to resolve the errors. ▪ Creating the KEDB (Known Error DataBase) for internal purpose and creating SOPs based on that for faster resolutions on the issues.▪ Timely Knowledge-Transfer (KT) sessions for fellow associates. ▪ Domain knowledge of healthcare with specialization and related Measure (Pre-defined Solutions for all diseases)

Maintain, Monitor and Provide technical support on installed systems.▪ Providing alltypes of supportto the customer for all TechnicalIssues.▪ Handling support calls and emails from customers.▪ Hands on experience on Database with experience on report fetching via complex queries and Data analysis.▪ Multitasking and handling variousOperations based onCriticality.▪ Analysing and reporting the health and status of the system to various internal departments.▪ Preparing and, Maintaining complete technical documentation ofthe systems.▪ Analysing and resolving tickets. Identify performance related issues; develop an action plan for improvement, Implement corrective action and Performing regular health checks.▪ Performing UAT and service testing to ensure the service quality and identifying abnormality in system. Testing on all the BSC/RNC Vendor. ▪ Mentoring the Technical Support Team, communicating and adhering to new procedures, policies and goals. ▪ Timely Knowledge-Transfer sessions to L1 Engineer, periodic system maintenance and upgrade activities when required. ▪ Analysing the zonal revenue of current business and looking forward the enhancement of current business and revenue.▪ Conducting timely meetings with customer to understand the challenges of operator and improving business with available channels and services. ▪ Collecting Understanding and transmitting the requirements of New Projects and Coordinating with respective teams.▪ Provide timely update to Customer, Project Manager, team, etc. ▪ Handling Invoices and follow-ups with concern departments.

Independent Special Effects Designer for Movies like "AIK-Suspense Horror", Pungi Premachi, "Sutradhaar-A Dazzling Thriller, Gopya, Prem Yogayog - all MarathiAD films for Chintamani Jewelers, Chings (Capital Foods)Corporate videos for CapGemini (vendor- Miracle Lens), Bharti AXA.