Sumedha B S Email & Phone Number

Hyderabad, Telangana, India

- Microsoft Project (June’20 -Present)• Working in Lead Management role for Microsoft Data Center Operations Project.• The roles and responsibilities of the project are Data Analysis, Reporting, Problem Management, Operations with the client, Incident Management• Prepare for a 1 on 1 meeting with Supervisor / Manager• Prepare for performance appraisal, both mid-year, and end of the year. Review objectives on a monthly basis• Proactively look for key areas of improvement in the team and put suggestions forward for review.• Assisting with projects and new initiatives as and when required by the manager• Received the awards for Best Team, Contextual Master, On the Spot, Service & Commitment, BPS Star Performer.- PricewaterhouseCooper (Aug’18 – Oct’19)● Previously worked as a full time senior technical support representative with high volumes of calls● Worked for PricewaterhouseCooper project, which is the largest Auditing firm. ● Received the awards for the Best Performer of the Month and High Call Receiver.

Hyderabad, Telangana, India

Griptonite Games Private Limited, Hyderabad, India● Worked as a full-time customer service representative with high volumes of emails.● Received “Best Newcomer of the Month” ● “The Perfectionist” Award two times, with a 99% positive response for the month and an overall of 87% consistent performer in the career and standing at the first position.

Hyderabad Area, India

● Worked as a full-time customer service representative with high volumes of chat and emails, sometimes calls as well.● Received good positive customer survey results. ● Received “Customer Obsession Award”, and “Performance of the Month” awards.

Master Of Technology - Mtech, Electrical, Electronics And Communications Engineering, A+

Bachelor Of Technology (Btech), Electronics And Communication Engineering, A

Intermediate, Mpc