Proven Client Relationship Manager with over fifteen years of experience in the fast-paced banking and financial services industry. A versatile, dependable, and efficient professional with experience working with clients from individual clients to small businesses. Effectively strengthened relationships while meeting or exceeding established goals and maintained regulatory compliance. I aim to develop long-lasting relationships using my finance and customer service expertise.Throughout my 15-year tenure, I have excelled at expanding the profitability of the small business customer base at Hatton National Bank PLC, increasing business loans year-over-year and acquiring new high-value business clients continuously. In addition, I have extensive experience in risk analysis and management, sales of treasury products, and sophisticated lending procedures. My success inoptimising business development and revenue growth, as well as building and supervising productive and efficient teams, qualifies me to significantly and positively impact your bank's bottom line.Following are highlights of my qualifications:➡️ In an executive capacity at Hatton National Bank PLC, oversaw comprehensive banking operations, including staff development and management, productivity structures, teller operations, strategic sales initiatives, and regulatory compliance.➡️ In 2022, 950 million rupees in SME credit facilities and 870 million rupees in SME lease facilities were evaluated and disbursed. (Leases for the month of March individually valued at Rs.144.6Mn)➡️ Onboarded ten new Large SMEs to the branch network in 2021/2022 ➡️ Reduced the NPA ratio in the Anuradhapura Branch (SME portfolio) from 6.8% to 4.5%.➡️ Second highest growth for SMEs in North Central Region / Lease Disbursements – Anuradhapura Metro Branch, where I serve as the relationship Officer➡️ Initiated two financial partnerships with Qatar's leading exchange houses (City Exchange WLL and Al-Mircab Exchange WLL) in 2016/2017 as the Official Representative for the State of Qatar.➡️ Before returning to SL in Q1 2017, I solicited over $850,000 in deposits. (Due to their personalised service, they continue to contact me for financial assistance and advice.)With my experience analysing credit and facilitating full life cycle loan processing functions and my interpersonal, organisational, and analytic abilities, I am prepared to provide exceptional service to your prestigious institution.