Delivery Director
Steered diverse responsibilities including IT strategy planning & execution, new initiatives and operations; analyzed business needs,strategic direction and identified initiatives that allow a business to meet goalsSpearheaded key project progress as per scheduled deadlines for various tasks and took necessary steps for ensuring completionwithin time and effort parametersEnsured defined business services, delivered to agreed timeline, quality criteria & contractual commitmentsCommunicated with stakeholders for managing multiple programs directed towards achieving strategic business & otherorganizational objectives; identifying opportunity areas and monitoring performance improvement action plans; piloted processimprovements by identifying gapsManaged the entire gamut of IT operations & delivery excellence and customer satisfactionMonitored end-to-end project management from conceptualization and visualization to technology mapping solution design, resource& task scheduling and final execution of projectsFinalized technical requirements related to projects and playing a key role in strategic planning to ensure achievement of agreed tofunctional & business objectivesProvided IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives ofproviding integrated organization wide business solutions within the IT infrastructureDefined and implemented service delivery processes and trained team as per the delivery standards