Lead the Alliances in the Americas with Mckinsey, Bain, BCG, Kearney, and Oliver Wyman driving transformative outcomes in cloud technology for shared clientele; pioneered a dedicated practice within partner operations, securing transformational business advancement and cloud adoption. Manage and lead the GTM activities for these strategy partners across Americas sales motion by working closely with their partner counterparts to promote joint sales plays and drive net-new business and incremental market share. The focus is to deliver measurable results, including increased bookings and increased net-new customer acquisition through sales and marketing efforts.

Led the Americas Practice Development for AWS's Professional Services ($4.5B, 1000+ employees).

PwC specializes in advisory and consulting across various operational domains. • Global Leadership: Orchestrated a service team to pioneer digital transformation and customer experience strategies, enhancing brand recognition and boosting service revenues.• Strategic Frameworks: Generated comprehensive business strategies for clients, championing designs that enhanced organizational performance from strategic inception to execution.• Process Optimization: Spearheaded the development of a Quote to Cash (Q2C) business architecture playbook, expediting assessment and delivery timelines.• Go-to-Market Strategies: Collaborated with leadership to forge digital strategies, nurturing capability offerings and technological solutions within an agency and consulting framework.• Digital Transformation: Led a $30M initiative for a North American Telecom provider, overseeing the project from strategic groundwork to operational deployment.• Customer Experience Management: Provided strategic guidance for a cruise client, encompassing hotel, onboard services, casino, marketing, sales, and customer service.• Experience Initiative: Headed a Customer Experience project for a Fortune 500 High Tech company, mapping out customer interactions across cloud solutions and services.• Sports Strategy: Directed Customer Experience and IT Strategy for a UK football club, developing a framework that included a customer journey roadmap and strategic IT plans.• Healthcare Strategy: Guided a digital strategy for a healthcare organization to foster patient-centric operations, increasing tool adoption and health program participation.• Brand Transformation: Initiated a digital transformation strategy for a CPG firm, creating a pathway to understand customer needs across multiple brands.• Automotive Retail Innovation: Conducted a digital maturity evaluation for an Automotive retailer, enhancing strategies to integrate technology and improve customer experience and efficiency.

Founded and led a boutique CRM consulting firm specialized in comprehensive customer relationship management solutions. Revolutionized CRM delivery, amplifying client satisfaction and operational excellence. Responsible for all business development, sales, and delivery management for customer acquisition, marketing, and partner alliances offerings leveraging Siebel, Salesforce.com, and SAP CRM applications.