Sumender Singh Email & Phone Number

Munich, Bavaria, Germany

Delft, South Holland, Netherlands

Netherlands

Being resourceful with extensive cryogenic experience of ultra-low temperature dilution refrigerator and as a part of the sales & Marketing team while working closely with our R & D team to make an impressive microwave performance and unparalleled flexibility Cryo-Flex low-temperature cable. I am working on products to provide the optimal cryogenic microwave solution for quantum applications like:Quantum ComputingQuantum computing architecture creates stringent requirements on I/O for qubit control.Quantum InternetQuantum internet research is developing rapidly and requires a growing number of SNSPD I/O channels.These multi-channel flexible cryogenic cables are dedicated to quantum communication applications.STM & SPMScanning probes and moving stage experiments at low temperatures have been waiting for ultra-thin cables with excellent RF and cryogenic properties.

United States And Asia Pacific

Being in this highly specialized position of Sr. Engineer, ultra-low temperature (mK) Dilution Refrigerator I used my expertise in ultra-low temperature (mK) Dilution Refrigerator, to oversee and provide ongoing maintenance of these complex systems throughout USA & Asia Pacific.I helped to Identify business opportunities and develop strategies for achieving business objectives in the North American market.In performing my day-to-day duties in the US, I oversee the following: -•Ensure the customer is aware at all times of the correct method to obtain basic results, basic safety, and care of these highly sophisticated systems.•Troubleshoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specifications.Client Liaison:•Communicated with customers regarding the status of repair on their system, in a timely manner. •Promote a positive image of Oxford Instruments. Advise customers on the availability of Oxford instrumentation related options, upgrades, and support contracts. Keep the customer up to date and satisfied.Field Reporting:•Initiate Field Service Reports for each customer visit/repair in order to document customer problems and the resolution of those problems. Provide data for installations, warranty, and customer/instrument history.•Submit in a timely manner all reports including but not limited to (Installation, Service, Schedule, expenses) and information on recurring or potential problems. Marketing and Business Development:•Work closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction. •Assist in knowledge transfer by training customers on product operation when required. Assist in training other OI employees when required.•Works with local Field Engineers, Technical Support and Product Support Specialists to resolve technical problems.

Mumbai, Maharashtra, India

Mumbai Area, India

• Effectively planned and orchestrated all operations of the technical services to ensure that customers consistently received high quality service and support.• Acted as escalation point for troubleshooting advanced Cryogenic systems issues and for resolving complex and urgent customer service incidents while maintaining high levels of customer satisfaction.• Serve as point of escalation for Global customers to resolve highly complex problems and collaborate with other departments as necessary to expedite resolution• Maintained accurate and complete records regarding incidents, status, and resolutions. Followed up with customers to confirm proper resolution and satisfaction.• Identify business opportunities and develop strategies for achieving business objectives• Identify and drive new initiatives to improve performance and efficiency of service and support.• Demonstrated executive characteristics such as high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious while resolving all escalated customer issues efficiently and effectively to the satisfaction of customer and within company policies• First team member of Service team for startup the Direct business operations of Oxford Instruments UK in India and responsible for service business all-over India. • Contributed in achievement of the sales target of by supporting sales team with presales activities.• Management, support and performance of services and inclusive of installation and activities like system maintenance, repair and upgrades, maintenance contracts for all over India as well as worldwide.• Always build rapport with Clients and provided the satisfactory resolution to their inquiries or complaints within company policies.

New Delhi Area, India

• Completed Installation of different models of Oxford Instruments plasma like Reactive Ion Etch (RIE) and Plasma Enhanced Chemical Vapour Deposition (PECVD). • Completed Installation of different models of Agilent Technologies like Single Crystal XRD System. • Managed all service related issues of products of the Oxford Instruments plc & Agilent Technologies in India.• Modified the Instruments at Customer Site if required as per customer applications. • Analyzed & Rectified problems related to Instrument within the facility to an acceptable standard in a timely and safe manner.

Bachelor Of Technology, Electronics & Communication Engineering, A

Bachelor Of Technology with Electronics & Communication

Master Of Business Administration, Business, Management, Marketing, And Related Support Services, A

Senior Secondary Education, Mathematics