Sumer Arnold Email & Phone Number

Cypress, California

FYTD VOC – 94.85%• Organized and managed Training Committee by developing weekly schedules, provide extensive classroom training, and mentor and train new representatives through side-by-side training.• Led VOC Committee in developing and implementing monthly team challenges to meet department metrics.• Organized and managed Regional PowerPoint presentations for Customer Service Department.• Managed customer requests with the ability and skill to handle escalated calls.•… Show more FYTD VOC – 94.85%• Organized and managed Training Committee by developing weekly schedules, provide extensive classroom training, and mentor and train new representatives through side-by-side training.• Led VOC Committee in developing and implementing monthly team challenges to meet department metrics.• Organized and managed Regional PowerPoint presentations for Customer Service Department.• Managed customer requests with the ability and skill to handle escalated calls.• Delivered customer service based on Honda philosophy while maintaining a high number of inbound calls, low wrap, and above average VOC scores. Show less

Lakewood, California

• Managed 60 employees in the workplace in order to ensure compliance with company standards. • Coordinated fundraising events with local schools, churches and businesses, and also managing the checks for fundraising events. • Train new employees, while overseeing and identifying areas of improvement for existing employees. • Helped grow and develop the business to be a $6 million store, annually, one of the top in the chain. • Ensured customer satisfaction by providing the… Show more • Managed 60 employees in the workplace in order to ensure compliance with company standards. • Coordinated fundraising events with local schools, churches and businesses, and also managing the checks for fundraising events. • Train new employees, while overseeing and identifying areas of improvement for existing employees. • Helped grow and develop the business to be a $6 million store, annually, one of the top in the chain. • Ensured customer satisfaction by providing the highest level of customer service at all times in a fast paced restaurant. • Consistently achieve daily, monthly and annual goals for the restaurant by leading a team focused on cus-tomer service and sales. • Made set-ups for shifts and organized the lay out for employees according to their skills and quality of work ethic. Show less

Anaheim, California

Anaheim, California

Certification, Human Resources Management And Services

Bachelor'S Degree, Human Development