Sumer Arnold Email & Phone Number

Cypress, California

• FYTD VOC – 94.85%
• Organized and managed Training Committee by developing weekly schedules, provide extensive classroom training, and mentor and train new representatives through side-by-side training.
• Led VOC Committee in developing and implementing monthly team challenges to meet department metrics.
• Organized and managed Regional PowerPoint presentations for Customer Service Department.
• Managed customer requests with the ability and skill to handle escalated calls.
• … Show more FYTD VOC – 94.85%

Lakewood, California

• Managed 60 employees in the workplace in order to ensure compliance with company standards.
• Coordinated fundraising events with local schools, churches and businesses, and also managing the checks for fundraising events.
• Train new employees, while overseeing and identifying areas of improvement for existing employees.
• Helped grow and develop the business to be a $6 million store, annually, one of the top in the chain.
• Ensured customer satisfaction by providing the… Show more
• Ensured customer satisfaction by providing the highest level of customer service at all times in a fast paced restaurant.

Anaheim, California

Anaheim, California

Certification, Human Resources Management And Services

Bachelor'S Degree, Human Development