Sumer D. Email & Phone Number

United States

Responsible for ensuring a best in class experience to increase adoption, retention, reduce churn, and foster promoters of the Cytracom brandActively engaging with partners/customers on both a proactive and reactive basis, and working cross-functionally with other groups to address root causes for dissatisfaction and churn in efforts to improve overall customer/partner experiencePromote increased product adoption, partner loyalty, and partner health via proactive engagement with partners throughout the partner lifecycleIdentify opportunities to better retain partners/customers based on partner size, length of service, and other factors

Ensuring the smooth onboarding of new customers while maintaining those relationships throughout the customer life cycle to reduce churn and to foster promoters of the Cytracom brandWorking with cross-functional teams, thinking strategically about business, product, and technical challenges in order to convey compelling value propositions to our partners and customersPushing to accelerate Cytracom's UCaaS business by enabling customers to rapidly and successfully adopt the advanced products/technology and understand business valueDriving top line revenue growth and overall customer adoption across all market segments through partner engagement

Salt Lake County, Utah, United States

Worked directly with individuals who have autism to analyze their natural behaviors in order to find the best way to teach and exemplify better behavioral strategies for further useAssisted in the implementation of customized treatment plans with patients diagnosed with AutismParticipated in one-on-one counseling sessions with patients, understanding patient needs and pain-pointsFollowed up with patients, ensuring treatment plans are fulfilling needsCarried out clinical assessments and additional administrative duties