Sumesh Raman Email & Phone Number

Kuwait

Kuwait

Kuwait, Ksa

Kuwait

• Best in Middle East for Foodmark Mystery Dining Brand Stadard audit program for Year 2011 , 2012, 2013• To ensure that restaurant operates efficiently and profitably while maintaining its reputation and ethos.• Responsible for the business performance of the restaurant, as well as maintaining high standards of food, service and health and safety.• Combining strategic planning, shift pattern organization and day-to-day management activities• Analyzing and planning restaurant sales levels and profitability.• Creating and executing plans for staff development.• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.• Ensure customer service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests• Taking care of Marketing,promotions and intiative related to the restaurant.• Expert Trainer and well versed in costing and analyzing • Expert in doing SWOT analysis

Parkinn Yas Island, Abu Dhabi

Pre Opening Manager of Parkinn Yas island Abu Dhabi incharge for All Day Dining, Pool Bar and Meeting rooms.Reporting to Asst. General ManagerProviding the most comprehensive and personalized services to the who's who of theGlobal corporate world, international celebrities and royalty staying at the Hotel.Maintaining High standards of service in day-to-day operations.Making training plans for staff and imparting training to them.Handling Guest complaints.Formulating outlet's yearly budget.Attending daily F&B meetings.Maintaining a very good Record of GST ( Guest Satisfaction Tracker)Assisting the other entire F&B outlet if they are busy.

Grosvenor House Dubai

Pre opening Member of Grosvenor house ,Asst. Manager experience in Budhabar,Sloanes restaurant, Retreat Bar.and Roomservice Supervised at the international specialty restaurant.Member of F&B Trainers Group, Active Member of Eco Committee and Sports and Social committee Handled daily operations. Imparted training to the staff as a Departmental Trainer. Assisting Room Service Manager in conducting day-to-day operations. Handling Guest complaints. Assisting Room Service Manager in formulating outlet’s yearly budget.

J W Marriott Mumbai

Responsible for A to Z operation of Blimpies in Kuwait

Bachelor Of Commerce (Bcom), Commerce

Dhm, Diploma In Hotel Management