Accomplish MG Middle East Regional Distributors/ Dealer technical and warranty inquiries and approvals requests. Drive dealer’s compliance with MG Middle East Service Policies and Procedures. Provide technical support and solutions to dealers on technical issues.Build a good image by providing efficient and professional automobile warranty claim support and audit across the GCC region.Manage Warranty Process; Technical Acceptance Factors; Warranty Claim Data & Parts failure… Show more Accomplish MG Middle East Regional Distributors/ Dealer technical and warranty inquiries and approvals requests. Drive dealer’s compliance with MG Middle East Service Policies and Procedures. Provide technical support and solutions to dealers on technical issues.Build a good image by providing efficient and professional automobile warranty claim support and audit across the GCC region.Manage Warranty Process; Technical Acceptance Factors; Warranty Claim Data & Parts failure Analysis; Failure Reporting; and Corrective Action Lead the regions Warranty Council. Establish a review process to report out on the status of the regions Warranty status.Coordinate, track and report warranty spend, customer debits, and recommend potential accrual as necessary to the regional Warranty Council. Collaborate with regional finance teams and other key stakeholders to review warranty financial impact and adjust product warranty accruals as needed Show less

Warranty Administrator and Workshop Admin @ Al Ghandi Auto Ras Al Khaimah & Fujairah branch WarrantyHandled warranties General motors Chevrolet and GMC, an American multinational corporation Ssangyong South Korea-based automobile manufacturer Fiat Italy-based Automobiles manufacturer Proton Malaysia-based automobile manufacturerWarranty AdministrationCommunication with the manufacturer.Prior ApprovalsAdministration of all warranty recall campaigns… Show more Warranty Administrator and Workshop Admin @ Al Ghandi Auto Ras Al Khaimah & Fujairah branch WarrantyHandled warranties General motors Chevrolet and GMC, an American multinational corporation Ssangyong South Korea-based automobile manufacturer Fiat Italy-based Automobiles manufacturer Proton Malaysia-based automobile manufacturerWarranty AdministrationCommunication with the manufacturer.Prior ApprovalsAdministration of all warranty recall campaigns Handling of Tire Assistance ProgramParts Warranty claims and their follow-upGoodwill processProcess claim & record claim lines of the repair order Notify team members for any policy changes related to warranty administrationVerify that repair orders accurately reflect the services performedAs per Policy and procedure Approve the requested parts thru system Resubmit returned claims after necessary correctionObtain ATWM post approval for all under review cases, assembly replacements, repeat/related repairs, goodwill, TAP, Parts warranty & other claim typesMonthly report for claims processed, credit received and status of all outstanding claims and ensuring all valid warranty claims are paid in co-operation with accounts department.Warranty parts inspection with ATWM & scrappingPeriodic work in progress report check to clear all older claims and to alert floor staffTrack high-frequency labor operations and forward to TAC contacts for product information reportFinal audit of RO for 18 points operating procedure inspectionAdministrative jobsCreate management reports and associate jobs. (KPI, Productivity, Incentive, organize chart; report of company vehicles; GM Training coordination, CAPEX/LPOs, GM special tools ordering, handling coordinate with principle service etc.…) Show less

General motors warranty, Chevrolet and GMC vehiclesVerify that repair orders accurately reflect the services performed as per Policy and procedure Approve the requested parts thru the systemClaim process & record claim lines of the repair order Claim submission into GM online systemCredit memo entryParts Warranty claims and their follow-upReplaced warranty parts managing and sending to manufacture upon request.

General motors warranty, ChevroletVerify that repair orders accurately reflect the services performed as per Policy and procedure Approve the requested parts thru the systemClaim process & record claim lines of the repair order Claim submission into GM online systemCredit memo entryParts Warranty claims and their follow-upReplaced warranty parts managing and sending to manufacture upon request.