Sumesh Suprasidhan Email & Phone Number

Mysuru, Ka, In

Mysore, Karnataka, India

Mysore, Karnataka, India

Mysore, Karnataka, India

• Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.• Identify opportunities for Growth & deliver on growth commitments (number of people).• Participates in project movement activities, support team initiatives & objectives. Identify and recommend process improvements and initiatives• Share value addition and best practices across teams.• Ensure SLAs are met as agreed for customer satisfaction.• Project / Process• Ensure proper documentation and knowledge transfer as per project plan and schedule.• Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.• Work with support functions to enable infrastructure support to team and ensure zero downtime.• Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.• Knowledge Management• Effective forward planning in terms of process delivery, people & client engagement.• Ensure strong and regular cross training programs within the project• Responsible on documenting any change in process/metrics and work with internal teams to ensure the same is being addressed and closed.

Mysore, Karnataka, India

ThoughtFocus is a mid-sized, US-based technology company serving clients in Manufacturing, Financial Services, Higher Education, and Aerospace. We develop innovative solutions in product/application engineering, knowledge process outsourcing, and digital transformation. With over 1,900 employees and 14 locations globally, ThoughtFocus is one of the fastest-growing technology companies. ThoughtFocus is committed to nurturing strong partnerships, both with its clients and employees. Founded in 2004, ThoughtFocus continues to be an employee-owned company with a minority investment from the Blackstone Group, a leading private equity firm.Work with a driven and passionate bunch of folks, who are re imagining possibilities, every day at ThoughtFocus.

Mysore, Karnataka, India

Mysore, Karnataka, India

· Met and exceeded the set productivity and accuracy targets· Participate in ad-hoc operational projects and audit· Understand operational goals, vision, charter and process steps· Execute on assigned project components of specific audit processes· Follow SOPs as prescribed and provide inputs to improve the process· Met and exceeded productivity and accuracy targets for assigned audit/quality processes· Drive process/system improvements basis ongoing trends/gaps identified

Mysore, Karnataka, India

Mysore, Karnataka, India

Mysore, Karnataka, India

Mysore, Karnataka, India