I'm passionate about all things hospitality and fine cuisine. Over the years I have gained extensive knowledge and experience in the areas of service management, training and forecasting.I have a lifelong goal to ensure the highest standards of food and beverage service. Achieved by providing all customers a stellar experience and training the next generation of hospitality professionals.Some of my specific areas of expertise include:• Recruiting, training & developing restaurant staff• Designing training menu's and materials to help promote in-depth learning• Adept at identifying, developing and implementing strategies to increase productivity and quality.• Service forecasting and Keeping control of labour cost• Overseeing client bookings & reservations• Extensive knowledge of Japanese cuisine
Cafe Belong & Belong Catering
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Food And Beverage ProfessionalCafe Belong & Belong Catering Nov 2014 - PresentToronto, Canada Area
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Dining Room SupervisorEdo Restaurants Inc. Jun 2007 - Oct 2014Building long-term relationships and clientele by effectively developing, managing and leading the restaurant team to provide excellent service.- Ensuring the highest standards of food and beverage service- Ensuring Health & Safety and also hygiene procedures & standards are maintained- Having an in-depth knowledge of all menus- Responsible for training & developing restaurant staff- Communicating with the kitchen staff to ensure efficient food service- Overseeing client bookings & reservations- Creating a great atmosphere & being an inspirational host -
In-Flight Service ManagerKlm 1998 - Jul 2006Facilitated healthy and positive cross cultural interactions between the flight service staff and the passengers and ensuring optimum comfort for customers.- Ensuring food safety and health and safety standards- Coordinating service for effective operational and service delivery- Dealing with and resolving customer complaints -
Flight AttendantAir India 1995 - 1998Mumbai Area, India
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Flight AttendantJet Airways 1993 - 1995Mumbai Area, India
Sumi Gusain Skills
Sumi Gusain Education Details
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4.00 Gpa -
Bachelor Of Commerce (B.Com.)
Frequently Asked Questions about Sumi Gusain
What company does Sumi Gusain work for?
Sumi Gusain works for Cafe Belong & Belong Catering
What is Sumi Gusain's role at the current company?
Sumi Gusain's current role is Food and Beverage Professional.
What schools did Sumi Gusain attend?
Sumi Gusain attended George Brown College, University Of Mumbai.
What skills is Sumi Gusain known for?
Sumi Gusain has skills like Hospitality, Japanese Cuisine, Fine Dining, Customer Service, Aviation, Hiring, Employee Training, Pricing Strategy, Relationship Management, Crew Scheduling, Demand Forecasting, Catering.
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