Sumira Chandhok Phd. Psychology Email & Phone Number

Pune, Maharashtra. India

Pune Area, India

Maharashtra, India

Pune Area, India

Instructional Designer:Content developmentGraphic Designing

HR functions for UK based a clientSpecialties:Recruitment, StaffingBackground InvestigationTraining and development programs

• Meeting with clients to discover their requirements for the consulting project.• Workforce Planning , Training Budgets/ Calendar/ need analysis/ programs, Formulating Marketing and Business Strategies• Interviewing other professionals, completing research on current and best practices within a given business sector• Using various computer programs and presentation styles to make information accessible to the client• Presenting information through written format, public speaking, or even hands-on training • Invoicing, billing and collecting fees for consultations and services provided as a business consultant, writer, trainer or speaker• Developing good working relationships with professionals in the field to assist with locating information and correctly assessing current and future business trends• Manual designing – HR, Training, Employee and Operations.• Training – Behavioral, Vanc, TTT & Client specific (design, development and execution with a fall back system)

Functional area was primarily developing training and HR manuals for the domestic call center – Lucknow, have also been involved in business development as a consultant.• Designing and Implementing the TTT, operations & HR manual• Process Documentation – Call Flow Mapping• Facilitated training need analysis • Incorporated the feedback evaluations to make programs more effective • Business Work Flow Design (design, development and execution)Designed workflow procedures to enable the call center to maintain its own help content with a minimum of personnel, and trained and supported help authors in maintenance procedures. • Acted as advisor to top management and business partners• Training – Behavioral, Vanc, TTT & Client specific (design, development and execution with a fall back system) Time Management, Leadership Skills, Stress Management, Problem Solving, Decision Making, Project Planning & Management, Communication Skills

Operations:• Supervisor calls /MIS / monthly Dashboards / client calls• Monitored calls and task to identify individual training needs• Incorporated the feedback evaluations to make programs more effective.• Helped bridge the gap between Client requirement and what actually happened on the floor. In terms of how we go about your daily work, and how can we be more effective.• Calibrating with Clients. Training :• Transitioned Abby Case • Process / Voice and Accent Training• Training Need Analysis• Training manuals and presentations based on the client requirements.• Monitoring calls and task - Conducted sessions around the call and task parameters• Mock calls, feedback and coaching.• Developing action plans based on individual needs.• Calibrating with Clients. • Programes: o Stress Managemento Communication Skills (verbal/written)o Planning and Prioritizingo Team Buildingo Assertive Communicationo Presentation Skillso Customer Service

• Handled the full responsibility of the Mumbai – Goa – Gujarat – Maharashtra – Overseas.• Customer care- service and Business Head responsibilities• Training and development• Developed Excellence In Sales training course.• Handling Corporate and Commercial organizations.• Achieved targets in 3rd Quarter itself.

 Development Activities of Mumbai centers. Formulating the Marketing Strategy, Appointing Master Franchise and Sub-Franchise & MARKETING personnel for the company. Making presentations for Educational institutions/ Schools in Mumbai and Pune. Training and Development. Training of staff on interpersonal and behavioral skills.

Taught Maths and Science - 2nd to 7th standard.

Education record

Activities and Societies: Lions Club Member, Social Activist - "Nanhe Kadam", State Level Basket Ball Player, DISM: Diploma in systems.

Doctor Of Philosophy - Phd, Counseling Psychology