 A professional with over 13 years of proven experience in client servicing, project management, revenue management & operations. Expertise in managing the process operations with key focus on optimal utilization of resources; result oriented record of streamlining the working SLA’s & SOPs for enhanced operational effectiveness. Holds distinction of implementing various quality standards & initiatives for improving the process operations along with effective service delivery. Comprehensive experience in handling operations and transitioning of International as well as domestic processes - Telecom, ISP, Banking, Finance, Tech Support, E-commerce & Travel Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.Specialties: Operations Management/Process Improvement/Strategic Planning/Client Servicing/Relationship building