Sumit Bhalla Email and Phone Number
Sumit Bhalla personal email
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With over 22 years of progressive leadership in Operatoins Delivery, I bring a proven track record in driving customer expereince, client relationship management high growth, and turnaround situations. Proven experience in BPO operations at functional and managerial levels, with ability to work independently, in a high pressure environment while meeting delivery requirement & client satisfaction. Strong leadership skills with a track record of training development and team motivationExperience with budget management and cost-reduction initiatives in a call center environmentOrchestrated a morale-boosting initiative through employee engagement programs, which diminished annual turnover rates by 20%.Specialties – • Corporate Strategy and Business Plans• Service Delivery management• Business Development• Process Automation• Customer experience enhancement• P&L Management• WFM, MIS & related optimizations• Strategic client services• Contract Negotiations
Tech Mahindra
View- Website:
- techmahindra.com
- Employees:
- 109765
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Associate Delivery HeadTech Mahindra Oct 2016 - PresentWith over 22 years of progressive leadership in Operatoins Delivery, I bring a proven track record in driving customer expereince, client relationship management high growth, and turnaround situations. Proven experience in BPO operations at functional and managerial levels, with ability to work independently, in a high pressure environment while meeting delivery requirement & client satisfaction. Strong leadership skills with a track record of training development and team motivationExperience with budget management and cost-reduction initiatives in a call center environmentOrchestrated a morale-boosting initiative through employee engagement programs, which diminished annual turnover rates by 20%.
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Associate DirectorFareportal India Pvt Ltd May 2013 - May 2024Gurgaon, India• Responsible for delivery on set business objectives• Designing Strategies to implement changes• Managing end-to-end business operations & ensuring success across key operating metrics.• Establish program objectives & strategies and coordinate the efforts of the Operations Managers and Team Leaders along with resource unit staff including human resources, training & quality, network services, and workforce management, to implement and effectively manage the program.• Employee development, succession planning, attrition management, performance management, talent management and career planning -
Senior Manager - OperationsJohn Keells Bpo Solutions Apr 2011 - Apr 2013Gurgaon, India• Responsible for program P&L, billing, cost control & budgeting.• Direct client end interaction and client escalation point.• Negotiating and finalizing SLA’s with the clients• Partnering with Business Development to leverage and pursue new business from the existing & prospective clients.• Employee satisfaction and motivation• Profitability Management with specific focus on “Cost Optimization” & revenue enhancement -
Senior Manager - OperationsVcustomer Sep 2001 - Apr 2011New Delhi Area, India• Service delivery management• Planning strategically to meet client goals• Managing operations team of 200+ people• Managed and Operated within Budgetary plans and controls.• Capacity planning and staffing plans for the process based on business forecast.
Sumit Bhalla Skills
Sumit Bhalla Education Details
Frequently Asked Questions about Sumit Bhalla
What company does Sumit Bhalla work for?
Sumit Bhalla works for Tech Mahindra
What is Sumit Bhalla's role at the current company?
Sumit Bhalla's current role is Strategic Delivery Specialist.
What is Sumit Bhalla's email address?
Sumit Bhalla's email address is bh****@****ail.com
What schools did Sumit Bhalla attend?
Sumit Bhalla attended Delhi University.
What skills is Sumit Bhalla known for?
Sumit Bhalla has skills like Bpo, Workforce Management, Leadership, Team Management, Transition Management, Management, Service Delivery, Vendor Management, Operations Management, Outsourcing, Sla, Call Centers.
Who are Sumit Bhalla's colleagues?
Sumit Bhalla's colleagues are Mounikamona Kombathula, Neeraj Pal, Sreeram Vaskuri, Shahnawaz Ahmed, Asritha Gandavarapu, Devika Sri Lakshmi Pothuraju, Umang Deva.
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