Sumit Bhatnagar Email & Phone Number

Mumbai, Maharashtra, India

• Manage & own large pool of Enterprise accounts for ‘Land & Expand’ strategy.
• Prioritise multiple accounts (1:100+) and ensure success in terms of product onboarding, adoption, customer retention/growth.
• Delivering Quarterly Business Reviews to showcase the current standings and pitching way forward for growth.
• Partner with Account Executives (Sales) to maximise account growth opportunities by playing a collaborative role on the account team and helping to drive incremental mid-year or renewal opportunities.
• Uncover and address any risk ‘pre-emptively’ that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks.
• Deliver demos, and webinars whenever required.

Gurugram, Haryana, India

• Served as a strategic consultant to database-side customers, providing guidance on the direction and utilization of their business tools and applications such as MSSQL, Oracle, MySQL, and MongoDB, among others.
• Took part in Major Incident management and driving the bridge setup when necessary.
• Responsible for managing the ongoing support to customers to confirm that they continue to make effective use of products.
• Maintained expertise in Navisite Service Portfolio in order to meet and address client business needs.
• Monitored product performance and associated support needs, technical account managers identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.
• Participation in pre and post-sales support activities (through development, implementation & service delivery)

Noida, Uttar Pradesh, India

• Worked as a part of Identity and Access Management team.
• Administered Company's Database through Active Directory and AS400.
• Created and Deleted Users accounts after getting necessary approvals
• Created Distribution lists for the users.
• Monitored AS400 accesses of the Corporate Users.
• Provided accesses to the users for the required resources through group management in AD.

Noida, Uttar Pradesh, India

• Resolving Network related customer issues based on SLA’s, application, infrastructureor security related problems
• Managing Knowledge bases on IT service management tools.
• Escalating the Out of Scope issues with required documentations to the concerned teams.
• Troubleshooting network, compute, application issues related to network services
• Testing fixes and documenting resolution for ticketsMonitoring application environments over multiple regions or availability zones
• Providing daily, weekly and monthly metrics driven status reports to leadership

Noida, Uttar Pradesh, India

• To understand the requirements of the client from the process and the application.
• Contributing to special assignments to increase the maturity of CoE.
• Providing resolution to the problems faced by the client side by referencing the Knowledge Bases.
• Following the basic ITIL procedures to ensure Quality and Satisfaction to the Client.
• Ensuring the resolutions within the SLA's
• Maintaining the Global Accesses of the Clients through Active Directory and providing resolution if facing any issue with that.

Master Of Computer Applications - Mca, Computer Applications

Bachelor Of Computer Applications - Bca, Computer Science

High School, Junior High/Intermediate/Middle School Education