• Budget and KPIs• Strategic planning and execution • Team leadership and performance improvement • End to end fulfilment operations, warehousing and logistics • Inventory accuracy, DIFOT and 3PL management• Oversight of global production

• Responsible for End to End warehouse operations • Achieving and exceeding budget and KPIs • Building and managing customer and 3rd party relationships• Recruiting, training and mentoring staff• Strong focus on OH&S and HACCP standards

End-to-end store operations – sales, key account management, customer service, inventory control, buying/purchasing, warehousing and distribution and recruiting, coaching and managing employees• Managing Receiving, Online pick and pack orders, Dispatch • Liaising with customers, suppliers and 3PLs • Meeting budgets and KPIs• Leading & managing 50+ teams - recruiting, training & planning work rosters• Optimum Inventory management• Maintaining OH&S & HACCP standards

Leading a team of 25+Key focus areas include ensuring highest standards of store presentation & smooth operations.Operations•Customer interfacing, queries and complaints•Overseeing daily stock counts to ensure maximum availability •Efficient floor planning and management of retail displays•Cross merchandising to push slow moving items through promotions•Effective stock management – stock loss, waste management, clearance and mark-downs •Managing staff rosters… Show more Leading a team of 25+Key focus areas include ensuring highest standards of store presentation & smooth operations.Operations•Customer interfacing, queries and complaints•Overseeing daily stock counts to ensure maximum availability •Efficient floor planning and management of retail displays•Cross merchandising to push slow moving items through promotions•Effective stock management – stock loss, waste management, clearance and mark-downs •Managing staff rosters and business continuity plans •Training, mentoring and coaching team members Financial Monitoring and Budgeting•Projecting weekly and monthly sales targets and driving them within the budgeted hours•Deciding points of sale such as discount levels, mark downs to maximize quick sale points Show less

Responsible for the smooth running of the store, customer interfacing and complaint handling•Leadership to and escalation point for Department Managers and junior staff across all departments•Customer interfacing, queries and complaints•Stock management, stock loss, waste management and clearing mark-downs •Regular quality checks for fresh produce departments and Audit checks for all high risk departments•Assisting in stock take, helping out at the registers, facing the… Show more Responsible for the smooth running of the store, customer interfacing and complaint handling•Leadership to and escalation point for Department Managers and junior staff across all departments•Customer interfacing, queries and complaints•Stock management, stock loss, waste management and clearing mark-downs •Regular quality checks for fresh produce departments and Audit checks for all high risk departments•Assisting in stock take, helping out at the registers, facing the store and other day to day operations Show less

• Worked as a Department Manager in the Bakery division • Also trained in and managed Delicatessen and Fresh Produce departments• Responsible for department operations from production through to retail

• Leading & monitoring the production and processing of doughnuts for the entire Victoria region• Allocating orders for various outlets in the region and ensuring timely delivery • Training the team on quality and hygiene standards, time management and process techniques• Managing customer relations and queries• Machine efficiencies and maintenance• Warehouse operations

• Handling restaurant and banquet sales• Managing promotions & events• Maintaining stock and taking cost control measures• Making weekly and monthly sales report including feedbacks• Training and motivating new and old staff on preparation and service• Managing client relationships and handling escalated complaints

• BPO Manager for two inbound processes and a team of 10 members• Managing allocations within the team, including making rosters and timesheets• Troubleshooting and handling escalations• Making monthly MIS reports• Recruiting, staffing and training team members for the processes• Holding performance review and feedback meetings on a monthly basis