- Removed the unused and duplicate transaction error codes from the DB which results in providing the accurate information of the transaction failures.- Developed a new OTP delivery module which was very useful to know whether the OTP is delivered to customer or not. This helped us to know the transaction failures because of OTP delivery issue.- Classified the errors into the different segments to provide the deep visibility to banks.- Worked on requirement gathering of close loop virtual card management project and performed the gap analysis for our inhouse product.- Worked on different products such as Switching Platform, Merchant Management System which are deployed to various banks/financial institutions.- Good understanding of ISO 20022 and it's tags.- Message mapping conversion to ISO 20022 and local payment message format.- Knowledge of ISO messages like PAIN 001, PAIN 002, PAIN 013, PAIN 014, PACS 008, PACS 002, PACS 009- Requirement gathering, requirement analysis & drafting the business requirement document.- Involved in the implementation of RuPay Network for BEPG supported by NPCI (National Payments Corporation of India.

- Provided assistance in the project planning- Conducted the Retrospective meeting after every major release and worked upon the feedbacks.- Created mockups for Import & Export process of our product Phoenix.- Created Requirement Specification documents for stakeholders and Development teams.- Daily stand up meeting with team.- Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.- Coordinate with top management in understanding different process plans, business process, and functionality in depth.- Resolved testing issues efficiently with the development team and business partners to ensure error- free products- Identified process inefficiencies through gap analysis.- Worked on new change requests, bugs, improvements of the features

- Managed relationship with programmers and bridged communication between end users and development team.- Helped the developing teams in mapping the data.- Actively Participated in internal presentations.- Take ownership of projects from beginning to end. Is an autonomous worker who specializes in completeness and accuracy.- Strong analytical skills, ability to identify problems, research issues, and provide solutions- Managed a team and participated in the project planning.- Participate with peers and represent the business on project teams.- Performed PoC’s for clients.- Hands on experience of Gemini (Bug Tracking Tool)

- Organized review meetings with various stakeholders and preparing the Business Requirement Document.- Prepared the Functional Requirement Document by coordinating with software team- Hands on experience with Business Management System- Hands on experience in creating wireframes.- Expertise with Agile & waterfall methodology- Conducted the project meetings successfully by coordinating all users, technical staff and support personnel.- Preparing case-studies, writing blogs, client references.- Effective communication with the Development team & Delivery Manager for scenarios of a bug finding.- User training, assistance and communication.

- Performed QA testing based on project requirements.- Participated in selection of test types & tools.- Analyzed test results & worked with developers in bug fixes.- Reviewed & Recommended improvements to test strategies.- Performed test cases to ensure system functionality, security, & compatibility.- Familiarity with automated testing methods & tools.- Functional testing & Unit testing after every release.- Sound knowledge of testing/bug lifecycle.