Building world's largest Talent Market Place. Creating successful Talent Strategy for Global Clients.Running successful Talent Acceleration Propgrams for Nationalization of Local Talent

In my role I help my clients by creating specific use case of various Technology Enabled Learning solutions. The technology thru which I help my clients to achieve the organizational learning goals are primarily based on:1. Artificial Intelligence2. Machine Learning3. Natural Language ProcessingIt is very interesting and exciting work as it involves various consulting opportunities across various industries e.g. Pharma, Banking, Retail, F&B, IT etc.

In our business practices, I have an extensive experience of working in cross cultural environments in diverse sectors like Pharma, Media, Retail, Real estate, IT services, Steel, BPO and consumer goods & services. As a management consultant I have been actively engaged in creating and delivering solutions to enhance organizational effectiveness, building capability & capacity, directly impacting client’s P&L and a clear measurement of ROI for the interventions.Managerial Development: Designed and successfully implemented the Leadership programs for employees at different career levels, for First time managers; for Mid-Level (Account Managers); for Senior Management. Initiated Coaching and Mentoring Program for the Top Talents in various organizationsLeadership Development & Succession Planning: Established a continuing learning & development framework for Leadership Development with focus on new & emerging leaders. The programs designed used adult learning principle and varied methodology - classroom, experiential, case studies, mentoring & executive coaching. Leveraged standard firm-wide offerings and also designed India & Asia specific programs. Behavioral & Functional Curricula: Established Competency based learning opportunities for employees across levels (Individual Contributors, Supervisors, Managers, Leaders) using classroom, web-based and blended learning approach. Learning Effectiveness: Created frameworks to assess learning effectiveness using Kirk Patrick Model (Level 1, Level 2 & Level 3 learning effectiveness). Create reports and MIS to place L&D as a strategic business partner. Link all high-effort / high impact programs to business strategy and results.Business Coaching: Have coached first time managers and managers of managers / senior managers of new responsibility (new role) or leading a business in new business environment.

Part of Glenmark Center of Learning (GCL), currently engaged building three key strategic focus areas for the team. Value Based Winning Culture • Managing Glenmark Employee ship Programs across business.• Design & Deploy Intervention to impact business results viz. production efficiency, attrition, role clarity, bringing about culture of appreciation.• Interventions aimed at introducing coaching practices Transforming Learning Service Delivery• Designing and deploying Learning Architecture (Which includes Development Centers, Talent Pool Identification & Management, Learning Path’s) across various SBU’s. • Provide Strategic and Tactical support to the On-Line Learning Management System. Create multiple platform architecture to deliver learning, across geographies• Design transition level programmes with pre and post work and ready to use toolkits.Build Organizational Capability• Initiate interventions to manage complex needs of individuals, teams and business.• Managerial effectiveness intervention across managerial levels like – EDP, NAM, GOLD, Leadership Development, Leadership advantage.• Design Learning & Development plan for Hi Pots • Initiate partnering with the business to identify the most critical skills of the future and create a learning roadmap based on that.• Skill building for meaningful performance conversations • Optimally delivering generic calendar based programmes

Functional Head of training and development to implement learning strategies/plans and support business units for targeted quality, productivity and cost-effective learning and development. Providing training leadership to multi locations like India, A-PAC, Australia and US staff. Strategy Planning: Role includes defining and developing the annual and quarterly strategy to delivery the organization new hire and ongoing skill development training. Conceptualizing & implementing measurements for effective management of operations and development of employee across the organization.Vendor Management: Working actively along with the training vendors of the organization in defining SLA’s, performance metrics, effectiveness measures for operations and training relevant issues.Training & Development: Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement across 4 verticals with 3 departments in each vertical. Leading the design & development of global training projects from concept to delivery of new tools, processes & initiatives.Leadership Development: Conceptualized, designed and rolled out an effective 2 quarter long program to develop mid level managers in the organization thru a structured learning and development approach. The iSPRINT (Indegene’s Special Program to Ramp Internal Talent) Program has successfully run twice and has produced 64% yield so far.Training Infrastructure and Knowledge Management: Have successfully deployed organization’s first training infrastructure tool FASTRACK to support induction and self learning. Been instrumental in setting up the knowledge management portal i360 to strengthen market communication and awareness, project based learning and employee awareness on innovative solutions being developed in other verticals.

Internal Client and External Vendor ManagementContinuous Gap Analysis in the curriculum at all the locations (Dell sites and Outsourced Partners). Drive knowledge content standardization. Maintain global care vitality training calendar and coordinate with capacity. Develop and maintain relationships with all sites to ensure consistency in curriculum and its deliveryAnalysis, Planning and Process OrientationCreated process control mechanism control and reduce customer call transfers from 14% to 9%. Skilled in identifying process inefficiencies, and proposed KM solutions to mitigate knowledge gap areas across enterprise. Laying down process for allocation and productivity for process engineering teams. Ensuring the delivery of all the above said tasks in Business Process Improvement (6 - sigma) methodology.Business Controls and Audit SolutionDesigning Controlled Self Assessments (CSA) and audit solution for enterprise focused on risk mitigation, gauging effectiveness and efficiency of operations and Compliance with applicable laws and regulations, ensuring value add to various projects being driven across enterprise.Managed business performance for vendors with 1500 FTE, including SOW, training, operations management and quarterly business review. Consulting and Quality Management Consulted with Dell’s Internal Design team and co-authored its enterprise wide customer experience growth strategy, presenting a holistic view – both external and internal; covering upstream and downstream functions, target function realignment and internal service offerings service levels amongst other factors. This is in implementation stage now. Collaborated in creating a ‘Solutioning’ process, i.e. centralized escalation management process to deliver an out of the box solution. The ‘solutions’ have resulted in creating a benchmark leading to better customer experience.