● Led the implementation of AIOps and Observability using ServiceNow for Applications & Infrastructure, optimizing technology offerings to ensure uninterrupted service availability, while providing proactive monitoring and data enrichment to support business continuity.● Managed comprehensive project oversight, including budget management, milestone tracking, invoicing, revenue forecasting, resource allocation, and CSAT/ESAT planning, ensuring adherence to all project parameters and driving continuous growth through strategic target setting and opportunity tracking.● Cultivated strong customer relationships at the project level, acting as the primary point of contact, regularly engaging with clients, managing expectations, delivering value through detailed reporting, and actively participating in proposal preparation, solution development, and knowledge management initiatives to drive innovation and process improvements.

● Served as the client Project Manager, overseeing the end-to-end delivery of large-scale Non-Production Environments for critical UK Government programs, including ICB and FCM, ensuring timely and successful deployment.● Collaborated with Business, Infrastructure, Platforms, and Testing teams to define and translate Environment requirements into comprehensive, actionable plans, culminating in the successful build of 100+ Payments and Clearing applications in the lower Test Environment (Q-Plex) for the first time in the bank's history.● Spearheaded the Environment shakedown, executing approximately 45,000 batch jobs, while managing resource planning, staffing, and producing detailed inventory, strategic plans, weekly status reports, and RAID management.

● Orchestrated deployment scheduling and planning for both critical and non-critical releases, ensuring seamless execution aligned with project timelines and resource availability.● Managed P3M processes to maintain Operational Readiness Passport (ORP) status as Green, representing changes in various change boards to secure necessary approvals.● Developed and coordinated Sequence of Events (SOE) for production implementations, overseeing release readiness reviews, resource allocation, and post-deployment milestone assessments.

● Led the seamless transition of in-scope applications from IBM to Hewlett Packard, managing knowledge transfers and documenting critical learnings.● Streamlined Incident and Change Management processes, securing customer confidence within three months by meeting key deliverables.● Elevated customer satisfaction scores from 7.5 to 9 through strong relationship-building, efficient task turnaround, and prompt issue resolution.

● Directed the Production Batch team, ensuring the seamless execution of daily batch jobs and associated back-end programs, maintaining system reliability and efficiency.● Diagnosed and resolved critical application issues, optimizing system performance and usability, while managing and resolving incident tickets related to production batch and file transmission challenges.