Floor Management1. Responsible of Team Utilization2. Daily coordination within team and with Agents3. All required delivery related communication with Agents (emails/chat)4. Daily work allocation and monitoring of deliverable5. Maintain Floor Discipline6. Team and Agent allocation ManagementBusiness1. Support SMEs for any new business related tasks2. Utilize SMEs idle time.3. Monitoring work of New Agent4. Continuous Update of knowledge documents.5. Learning of NEW Quotes/BackOffice Work6. Back up for day to day work [Quotes/BackOffice]Team Building and People Management1. New employee – Process and Tools Training2. Performance Management of Associate3. Interviewing NEW employees – HiringDeliverable:1. Utilization Report (Weekly – Monthly – Quarterly)2. Monthly Late Mark Report3. Weekly Status Report4. Agent Wise work Summary

Floor Management1. Daily coordination within team and with Agents2. Daily monitoring of deliverable of junior associates Business1. All daily advance Quote or Back office work2. Quality of deliverable.3. Continuous Update of knowledge documents.4. Learning of NEW Quotes/BackOffice tasks5. Back up for day to day work [Quotes/BackOffice]Team Building and People Management1. New employee – Process and Tools Trainings2. Give inputs of performance of JA to team leads.3. Interviewing NEW employees – HiringDeliverable1. Weekly Status Report2. Agent Wise work Summary